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New Treasure Island app makes it easier for residents to report problems

TREASURE ISLAND — City residents now can report problems such as potholes, abandoned vehicles and malfunctioning traffic lights with a few strokes on their keyboards or smartphones.

SeeClickFix is a software program that allows residents to report and track nonemergency issues via the Internet.

"It's the same platform and the same company that St. Petersburg is using," city information officer Jeff Jensen said. "In fact, we took a tour and looked at their system before we installed the software."

On the home page of the city's website, a Treasure Island portal widget has been installed. The portal guides residents through the process of reporting issues in their neighborhoods and then uses email addresses to report on progress being made.

"It adds more flexibility to the city's website," Jensen said. "It promotes better communication."

Residents can also download a mobile app. And if residents sign up on the program, they will receive news about issues being reported in their neighborhoods.

Residents have already begun posting complaints and photos, from overgrown median beds to neighborhood flooding. If a problem is reported outside the city's jurisdiction such as mosquito control, the complaint is automatically forwarded to the responsible agency.

When an issue is addressed, the complainant receives a notice acknowledging the concern, giving a status report and identifying whether the complaint has been resolved.

"In the future, we may add more links or buttons so that people will be able to get a police or a building report," Jensen said.

More subcategories may be added later depending on how the software program is being used, he said.

The system, which costs $6,000 annually, drew praise from City Commissioner Tim Ramsberger. "We can grow this to meet our needs," he said. "It has a lot of potential for us."

New Treasure Island app makes it easier for residents to report problems 08/12/15 [Last modified: Wednesday, August 12, 2015 4:15pm]
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