Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Pasco Tax Collector puts in new call center to handle customer questions

Callers to the Pasco County Tax Collector's Office might notice they're getting faster service, thanks to a new phone system and call center with five staffers.

Previously, one staffer at a Dade City switchboard handled all incoming calls, transferring them to the appropriate department for answers.

Now callers are able to get some information directly from the call center staff, which is based in the Gulf Harbors office.

"The five employees have extensive front-line customer service experience as well as a varied background, which makes them uniquely qualified to provide the best customer service possible," said Greg Giordano, director of customer relations. He said Tax Collector Mike Fasano had envisioned a system when multiple calls could be handled at once. One of the staffers speaks fluent Spanish.

All incoming calls are routed through the call center from 8:30 a.m. to 5 p.m. Monday through Friday. A recorded information line is available at other times.

"The sole goal of the call center is to make the customer's experience with the tax office as easy as possible." Giordano said.

Requests for duplicate tax bills, lien holder information, publicly available drivers license information, vehicle registration requirements and drivers license renewal details are examples of services that will be provided through the call center. The call center also will have the ability to transfer callers directly to individuals who may possess the knowledge or expertise, whether within the agency of without, as needed. All call center employees have an extensive directory of governmental agencies and other outside groups, Giordano said.

Not all transactions can be handled by phone. Some services, such as drivers license renewals, require a personal visit by the customer to one of the offices. Federal law requires that certain documents must be inspected to verify the identity of an individual.

Also, the call center will not be equipped to conduct monetary transactions.

Pasco Tax Collector puts in new call center to handle customer questions 01/31/14 [Last modified: Friday, January 31, 2014 11:56am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. U.S. Rep. Charlie Crist and estranged wife Carole put Beach Drive condo on the market

    Real Estate

    ST. PETERSBURG — U.S. Rep. Charlie Crist and his estranged wife, Carole, have put their Beach Drive condo on the market for $1.5 million.

    U.S. Rep. Charlie Crist and his estranged wife, Carole, have put their Beach Drive condo in Parkshore Plaza on the market for $1.5 million. {Courtesy of Amy Lamb/Native House Photography]
  2. St. Petersburg showdown: Kriseman faces Baker for first time tonight at the Rev. Louis Murphy Sr.'s church

    Local Government

    ST. PETERSBURG — The mayor's race has been making headlines for nearly two months as Mayor Rick Kriseman and former Mayor Rick Baker have been making speeches, pressing the flesh at fundraisers and gathering their ground forces for an election battle that has already broken fundraising records.

    Former Mayor Rick Baker, left, is challenging incumbent Mayor Rick Kriseman, right, to become St. Petersburg mayor.
  3. Tampa moves to pause permits for 5G wireless equipment to assess impact of new Florida law

    Blogs

    To business groups, the bill that Gov. Rick Scott signed Friday will clear the way for superfast 5G wireless communications and give Florida an edge in attracting high-tech companies.

    Tampa Mayor Bob Buckhorn and other local officials have worried that a new state law aimed at facilitating the installation of 5G wireless technology could clutter scenic corridors like Tampa's Riverwalk.
  4. Trump takes another swipe at CNN after resignations over retracted Russia story

    National

    NEW YORK — President Donald Trump used the resignations of three CNN journalists involved in a retracted Russia-related story to resume his attack on the network's credibility Tuesday.

    Anthony Scaramucci, a senior adviser to President-elect Donald Trump, talks to reporters in the lobby of Trump Tower in New York. [Associated Press]
  5. Clearwater woman dies after losing control of SUV, flipping in Palm Harbor

    Accidents

    A Clearwater woman died early Tuesday morning when she lost control of her SUV and crashed in Palm Harbor, according to the Florida Highway Patrol.