City Hall heeds call for new phone system
City officials are hanging up their antiquated telephone system.
Last week, City Council members unanimously approved a $17,962 contract with EarthLink Business to install a NEC SV 8100 digital and analog phone system at City Hall. It replaces a system that hasn't been under warranty for two years and is so old that manufacturers no longer sell parts and upgrades for it.
The most important new feature will be upgrades to finally link the police and fire telephone lines so nonemergency calls between the departments can be transferred immediately. As it stands now, the police department gives callers the fire department's phone number to hang up and call, and vice versa.
Also, the city will receive unified messaging services that will provide easier access to voicemail and email for employees and City Council members.
The upgrade was a long time coming for council member Nancy Britton. "I have not been real thrilled with our phone system many times over the last 27 years I have been residing here," she said.