Make us your home page

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Microsoft's email change is confusing

I have a Toshiba laptop running Windows 7, and when I click on your column, I used to use the file button on the top of the page, and when the email link is shown, I used to hit it and my email addresses came up so that I could forward your column to my sons-in-law. Now when I click on file and the email link, nothing shows. Can you help me? I have taken it to a computer service that did nothing but tell me to copy and paste, etc. I can use Windows XP to do this, and it works okay, but it is a desktop, and I don't take it with me.

Remember, anytime you ask a question regarding anything to do with email, it is imperative to include which email client/web you are using. But I still think we can solve your problem: From within Internet Explorer, click Tools, Internet Options and then the Programs tab. In the Internet programs section, click the Set Programs button. This will take you to the Default Programs window. Of course, you can also get there through Control Panel, Programs, Default Programs. Click the ''Set program access and computer defaults'' link. Select the Custom option and then click the down-arrow on the right to open the list. Under "Choose a default email program," select your email client and make sure the "Enable access to the program" option is selected. Click Okay. The "Send Link" options should now be available. This was a change Microsoft made in Vista/Windows 7, and it confused many people, including me.

I installed "" Somehow, I got into the pay version and don't know how that happened. I clicked on the free version but still got into the pay version. Can you please give us a new method of downloading Malwarebytes Anti-Malware?

That link changed late last year. I have published the new link several times. Here it is again: This will bring you to the download page with the download already initiated. Choose Run. On the install, you don't need to click the trial offer at this time.

I'm using a Dell Precision Work Station 490/MS XP Pro 5.1.2800 with up-to-date Norton 360 Premier Edition and Malwarebytes programs. After a routine cleanup a couple of weeks ago, I attempted a system restore, which produced the message "Your computer cannot be restored. No changes have been made," etc. Repeated attempts, with a different restore date selected each time, produce the same message and cause the computer to reboot. I hope I've provided enough information for you to suggest my next step.

Try this: Reboot into Safe Mode (hold F8 during startup and choose Safe Mode with a Command Prompt). Type %systemroot%\system32\restore\rstrui.exe and then press Enter. Follow the instructions. You mentioned that you also have Norton 360 installed. That has been known to cause intermittent System Restore issues in Windows XP (assumed from your Dell model). Check this link for more information: html.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731.

Microsoft's email change is confusing 08/22/14 [Last modified: Friday, August 22, 2014 8:00pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times


Join the discussion: Click to view comments, add yours

  1. Why did Debbie Wasserman Schultz keep paying tech expert suspected of stealing House computers?


    The following is from the Miami Herald:

  2. GOP senators blink on a big chance to repeal 'Obamacare'


    WASHINGTON — After seven years of emphatic campaign promises, Senate Republicans demonstrated Wednesday they don't have the stomach to repeal "Obamacare" when it really counts, as the Senate voted 55-45 to reject legislation undoing major portions of Barack Obama's law without replacing it.

    U.S. Sen. Majority Whip John Cornyn (R-TX) talks with reporters as he walks to the U.S. Capitol on Wednesday in Washington, DC. [Photo by Justin Sullivan/Getty Images]
  3. Rick Baker's debate answer revives painful St. Pete controversy


    ST. PETERSBURG — Former Mayor Bill Foster fired one of his top administrators, Goliath Davis III, six years ago for disobeying an order to attend the funeral of a slain police officer.

    St. Petersburg police officers stand by two caskets before the beginning of the 2011 funeral services for Sgt. Thomas Baitinger and Officer Jeffrey Yaslowitz at the First Baptist Church of St. Petersburg. [DIRK SHADD   |  Times]
  4. Plan your weekend July 28-30: Comic Con, Lady Antebellum, Margarita Wars, Tampa's Fourth Friday


    Plan your weekend

    Geek out

    Tampa Bay Comic Con: The fan convention returns to the Tampa Convention Center this weekend, bringing actors Val Kilmer, Kate Beckinsale, Nichelle Nichols (Star Trek's Lt. Uhura), Khary Payton (Ezekiel in The Walking Dead) and the …

    Ibri Day poses for a photo at opening day of the 2015 Tampa Bay Comic Con at the Tampa Convention Center. (Friday, July 31, 2015.) [Photo Luis Santana | Times]
  5. Editorial: Trump assaults rule of law by attacking attorney general


    Jeff Sessions was a terrible choice for attorney general, and the policies he has pursued in his brief tenure — cracking down on immigrants, bullying sheriffs, prosecuting low-level offenders to the max — are counterproductive. But the stinging personal attacks President Donald Trump leveled at Sessions this …

    The stinging personal attacks President Donald Trump leveled at Attorney General Jess Sessions this week assault the integrity of the Department of Justice and the rule of law.