Mostly Cloudy84° WeatherMostly Cloudy84° Weather

Microsoft's email change is confusing

I have a Toshiba laptop running Windows 7, and when I click on your column, I used to use the file button on the top of the page, and when the email link is shown, I used to hit it and my email addresses came up so that I could forward your column to my sons-in-law. Now when I click on file and the email link, nothing shows. Can you help me? I have taken it to a computer service that did nothing but tell me to copy and paste, etc. I can use Windows XP to do this, and it works okay, but it is a desktop, and I don't take it with me.

Remember, anytime you ask a question regarding anything to do with email, it is imperative to include which email client/web you are using. But I still think we can solve your problem: From within Internet Explorer, click Tools, Internet Options and then the Programs tab. In the Internet programs section, click the Set Programs button. This will take you to the Default Programs window. Of course, you can also get there through Control Panel, Programs, Default Programs. Click the ''Set program access and computer defaults'' link. Select the Custom option and then click the down-arrow on the right to open the list. Under "Choose a default email program," select your email client and make sure the "Enable access to the program" option is selected. Click Okay. The "Send Link" options should now be available. This was a change Microsoft made in Vista/Windows 7, and it confused many people, including me.

I installed "www.tinyurl.com/2fwj868." Somehow, I got into the pay version and don't know how that happened. I clicked on the free version but still got into the pay version. Can you please give us a new method of downloading Malwarebytes Anti-Malware?

That link changed late last year. I have published the new link several times. Here it is again: malwarebytes.org/mwb-download.php. This will bring you to the download page with the download already initiated. Choose Run. On the install, you don't need to click the trial offer at this time.

I'm using a Dell Precision Work Station 490/MS XP Pro 5.1.2800 with up-to-date Norton 360 Premier Edition and Malwarebytes programs. After a routine cleanup a couple of weeks ago, I attempted a system restore, which produced the message "Your computer cannot be restored. No changes have been made," etc. Repeated attempts, with a different restore date selected each time, produce the same message and cause the computer to reboot. I hope I've provided enough information for you to suggest my next step.

Try this: Reboot into Safe Mode (hold F8 during startup and choose Safe Mode with a Command Prompt). Type %systemroot%\system32\restore\rstrui.exe and then press Enter. Follow the instructions. You mentioned that you also have Norton 360 installed. That has been known to cause intermittent System Restore issues in Windows XP (assumed from your Dell model). Check this link for more information: bertk.mvps.org/html/symantecdoc1. html.

Send questions to personaltech@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731.

Microsoft's email change is confusing 08/22/14 [Last modified: Friday, August 22, 2014 8:00pm]

© 2014 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...