NEW YORK — Apple shook up its executive ranks Monday, saying the head of its store operations is leaving after just six months on the job and the long-serving head of its iPhone software development operations is exiting next year.
Apple didn't say why retail senior vice president John Browett and iOS software SVP Scott Forstall were leaving, but both have presided over missteps this year.
Browett cut staffing hours at Apple's retail stores, a move the company reversed and acknowledged as a mistake. Forstall's division launched a software update in September that replaced Google Maps with Apple's first mapping application. It quickly drew unfavorable comparisons to the software it was replacing, and Apple apologized.
Browett's departure is immediate, and the company is looking for a replacement. Forstall will act as an adviser to CEO Tim Cook until he leaves, Apple said. His responsibilities will be divided among other Apple veterans.
Craig Federighi, who is now in charge of the Mac OS, will add iOS development to his responsibilities, Apple said, but Jony Ive, the chief designer behind the distinctive look of Apple hardware, will take responsibility for the look and feel of Apple's software.
Browett took over the store operations after Ron Johnson, who helped create the Apple stores, left to become CEO at J.C. Penney Co. in November.
Apple has more than 360 stores, and they're unique in several ways. They sell more per square foot than any other chain in the U.S., yet they account for just 12 percent of Apple's overall sales. They're ambassadors of Apple's brand, and provide customers with an easy way to access in-person technical support.