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Download freezes and file ownership

I am using Windows XP Home SP3 on a desktop PC. Sometimes when I download a file, it stops before completing. This can happen anytime during the download, and the same file can stop at different points on repeated attempts. The cable company insists that I am receiving a strong signal. A short time ago I was infected with a virus, and I had to format and reload. At that time for a brief period the downloading seemed to operate as it should, but has progressively grown worse. Is there some place where I can reset the download operation?

First and foremost, make sure your antivirus is up-to-date, and you are receiving clean scans. Also check that your network card does not have the power-save option turned on. You can check this by going to Control Panel, Performance and Maintenance, System Properties, Hardware tab. Find your network card, right-click and select Properties. Click the Power Management tab and uncheck the "Allow computer to turn off this device to save power" option.

I'm assuming that when you refer to "downloading," you are speaking about downloading from within your browser (which I'll also assume is Internet Explorer). Just for grins, try running Internet Explorer in no-add-on mode in either of the following ways: Click Start, All Programs, Accessories, System Tools, and then click Internet Explorer (No Add-ons) or click Start, Run, type iexplore.exe -extoff and click OK. Make sure you leave a space between iexplore.exe and -extoff. If this solves the issue, run Internet Explorer normally and click Tools, Manage Add-on and start disabling any add-ons one by one (restarting Internet Explorer after each) and then try to successfully download again.

If you still experience issues, then it may possibly be timing out due to heavy traffic on your local (neighborhood) node. There is a switch called "KeepAliveTimeout" that can be modified to increase the time Internet Explorer waits from the default one-minute setting. This requires adding a Windows Registry setting. The Microsoft knowledge base article at http://support.microsoft.com/kb/813827 details the steps involved. While not difficult to do, you must follow all instructions very carefully.

I backed up files on a disc but now after I change data, I cannot save the file. I go through the routine of general tab, clear read-only check box and check apply and OK, but a message says, "Error applying attributes. Access denied." How do I clear the read-only file on a backup disc so that I can save updated files on the disc?

You first probably need to take ownership of the files. Right-click on the file (or folder) and select Properties. Click the Security tab and then the Advanced button. Click the Owner tab. Under the "Change Owner To" section, select your user ID and click OK. Click Continue if prompted with the UAC dialog.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Download freezes and file ownership 07/31/11 [Last modified: Sunday, July 31, 2011 4:30am]
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