weather unavailableweather unavailable
Make us your home page

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Fix "Sonic Activation Module" error with visit to Dell support

When I start my Dell Media computer with Windows XP Service Pack 3, a window reads: "Windows installer. Preparing to install Sonic Activation Module." After I allow it to run, it asks me to insert a disk. Since I don't have a disk and don't have the program to delete it, I cancel it but it takes over 10 attempts. Please guide me to getting rid of it permanently.

This seems to be an issue with some Dells relating to an incomplete uninstall of one of the Sonic products. There are instructions on the support site that will help you download and run the Microsoft Windows Installer Clean Up Tool. Go to and type Sonic in the Search box. Scroll down and click the "Sonic Activation Module Install at Startup" link.

I have a Dell Inspiron 6000 laptop. My problem is the slowdown I experience when accessing My Yahoo. I get a loading signal at the top of my screen. I'm having a slow time getting to Mail, Compose — any place on My Yahoo is slow. Other people accessing their Yahoo accounts on the same computer have no problem. I have cleared out files and pared down to the minimum to no avail.

Since other people accessing their Yahoo mail accounts using your laptop seem to have no problem, I would guess that your particular account may be on a server that is overloaded. Load-balancing on some of these giant e-mail sites such as Hotmail or Gmail is always taking place. Hopefully they'll get yours solved.

I have an HP Pavilion zd7000 wireless 17-inch laptop running Windows XP. For some reason, one morning when I opened the computer everything had increased in size and I now have to scroll left and right to get things to fit the screen. I have tried everything I know to no avail. I am not aware of anything I did to cause this problem, which is annoying.

This could be a number of things. Right-click anywhere on your Desktop and select Properties. Click the Settings tab. On the left side there should be a slider bar that adjusts screen resolution. Move that to the side that says More. Click apply and see if that solves the problem. If not, I would suspect possibly a driver file-corruption issue. Go to HP's support Web site and follow the links to identify and download/install the latest video drivers for your laptop. Hopefully that will get you back to normal.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Fix "Sonic Activation Module" error with visit to Dell support 04/19/09 [Last modified: Sunday, April 19, 2009 4:30am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times


Join the discussion: Click to view comments, add yours