Make us your home page

Today’s top headlines delivered to you daily.

(View our Privacy Policy)


Solutions: Adobe Flash Player update may solve streaming audio problem

I have a very frustrating audio problem. I have no sound on streaming videos, YouTube, etc. I do have audio sound on Windows Media Player and Verizon Media Manager. Please advise.

Sound issues can be tough to troubleshoot, but the common denominator here seems to be Adobe Flash Player. Go to and download the latest version.

I mistakenly sent a file to the recycle bin and then cleared the bin. Is there a way to retrieve the file?

Possibly. When you empty the recycle bin, the files that you think you're deleting are just reassigned as "free space." The data, however, are still there until those particular sectors are written over. There are multitudes of "Undelete" programs (just Google "undelete files"). Most of them allow a free trial that will tell you first whether the files you lost can be recovered. You may first want to try a free program called Recuva (

I am running Windows Vista on my Dell computer and have Norton 360 installed. Should I also have Windows Defender turned on? It is now off, and I do not know if it would interfere with my Norton virus program.

Keep it off. Norton 360 contains its own antispyware feature, and running another antispyware program along with it may cause issues and certainly add to system overhead.

I've acquired a nuisance that interrupts my screen every day. I have to drag it to the bottom of my screen or restart, hoping it won't return for a while. Notes appear inside rectangles: "Offline Dispatcher: McciBrowser.exe-Bad Image" or "C:\ProgramFiles\CommonFiles\Motive\McciSMX.dll is not designed to run on Windows or it contains an error." I've tried a few suggestions on the Internet, but so far it's still there.

I couldn't find anything valid online in a search for McciSMX.dll except pages and pages of ads for phony spyware and registry scanners, which tells me this is probably not something you want on your system. Go to Control Panel Add/Remove Programs and search for and remove anything from Motive Software.

Next, go to and check my April 15 column for directions on downloading and running MalwareBytes' free Anti-Malware program. Go slowly and follow the instructions very carefully. When Anti-Malware completes, allow it to remove any problems it finds.

I have an HP 64-bit laptop with Windows 7, and I'm using Windows Live mail as my e-mail client. No matter where I put the settings in the safety options, I still get junk mail in my inbox. Is there a way to run Outlook Express on Windows 7?

No, Outlook Express will not run on Windows 7, and I don't recommend layering extra products. But here is something you can try: From within Windows Live Mail go to Tools, Safety Options, and the Options tab. Click the Safe List Only option. Next, click the Safe Senders tab. Make sure the "Also trust e-mail from my contacts" options is selected.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Adobe Flash Player update may solve streaming audio problem 04/24/11 [Last modified: Sunday, April 24, 2011 4:30am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times


Join the discussion: Click to view comments, add yours

  1. Romano: Sinkholes take Florida's quirks to a whole 'nother level

    Public Safety

    So all of this — the beaches, palm trees and fresh grouper sandwiches — comes with a few extenuating costs. To live in Florida is to accept a lifestyle of hazards, both peculiar and deadly. Lightning strikes and hurricanes, for example. Alligators and sharks, too. Floods, drug traffickers, spring break and …

    Two days after a sinkhole opened in front of her Spring Hill home in 2014, Linda Fisher packs up to leave for good.
  2. On the Camino de Santiago, Day 18: Despite feeling ill, this pilgrim passes the midpoint in her 500-mile journey on foot


    Day 18: Lédigos to El Burgo Ranero: 34.3 km, 12.25 hours (Total for Days 1-18 = 428 km (266 miles)

    Today was a struggle.

  3. Former Rays/current Cubs manager Joe Maddon featured on NBC Sunday news show


    Former Rays and current Cubs manager Joe Maddon will be featured on this week's "Sunday Night with Megyn Kelly" show at 7 p.m. on NBC, the Harry Smith interview covering not just Maddon's on-field accomplishments but his extensive efforts to help his hometown of Hazleton, Pa.

    "Here's what's so …

    Joe Maddon talking with NBC News' Harry Smith.
  4. For starters: Souza returns to lineup



  5. Actor John Heard dies at age 72


    John Heard, who played so many roles in the '80s but was probably best known as the dad in the Home Alone movies, has died, according to media reports. He was 72.