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Solutions: Adobe Flash Player update may solve streaming audio problem

I have a very frustrating audio problem. I have no sound on streaming videos, YouTube, etc. I do have audio sound on Windows Media Player and Verizon Media Manager. Please advise.

Sound issues can be tough to troubleshoot, but the common denominator here seems to be Adobe Flash Player. Go to and download the latest version.

I mistakenly sent a file to the recycle bin and then cleared the bin. Is there a way to retrieve the file?

Possibly. When you empty the recycle bin, the files that you think you're deleting are just reassigned as "free space." The data, however, are still there until those particular sectors are written over. There are multitudes of "Undelete" programs (just Google "undelete files"). Most of them allow a free trial that will tell you first whether the files you lost can be recovered. You may first want to try a free program called Recuva (

I am running Windows Vista on my Dell computer and have Norton 360 installed. Should I also have Windows Defender turned on? It is now off, and I do not know if it would interfere with my Norton virus program.

Keep it off. Norton 360 contains its own antispyware feature, and running another antispyware program along with it may cause issues and certainly add to system overhead.

I've acquired a nuisance that interrupts my screen every day. I have to drag it to the bottom of my screen or restart, hoping it won't return for a while. Notes appear inside rectangles: "Offline Dispatcher: McciBrowser.exe-Bad Image" or "C:\ProgramFiles\CommonFiles\Motive\McciSMX.dll is not designed to run on Windows or it contains an error." I've tried a few suggestions on the Internet, but so far it's still there.

I couldn't find anything valid online in a search for McciSMX.dll except pages and pages of ads for phony spyware and registry scanners, which tells me this is probably not something you want on your system. Go to Control Panel Add/Remove Programs and search for and remove anything from Motive Software.

Next, go to and check my April 15 column for directions on downloading and running MalwareBytes' free Anti-Malware program. Go slowly and follow the instructions very carefully. When Anti-Malware completes, allow it to remove any problems it finds.

I have an HP 64-bit laptop with Windows 7, and I'm using Windows Live mail as my e-mail client. No matter where I put the settings in the safety options, I still get junk mail in my inbox. Is there a way to run Outlook Express on Windows 7?

No, Outlook Express will not run on Windows 7, and I don't recommend layering extra products. But here is something you can try: From within Windows Live Mail go to Tools, Safety Options, and the Options tab. Click the Safe List Only option. Next, click the Safe Senders tab. Make sure the "Also trust e-mail from my contacts" options is selected.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Adobe Flash Player update may solve streaming audio problem 04/24/11 [Last modified: Sunday, April 24, 2011 4:30am]
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