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Solutions: After Internet Explorer, favorites go missing

Both my husband and I changed Internet Explorer to the latest edition and lost our favorites when it updated. The only way we could find to get them back was to go back to the earlier version. Can you tell us what to do to retrieve our favorites if we go to the latest version on another try?

That's interesting because a simple Internet Explorer upgrade should always keep your cookies and favorites intact, assuming that you didn't change your computer user names.

Here's how you can do it manually: From your current version of Internet Explorer click File, Import and Export, click Next and then click Export Favorites. Select the top level Favorites folder and click Next.

The output file will default to bookmark.htm in your My Documents folder (you can change this name/location if you want). Click Next and then Finish. You can repeat this same sequence selecting Export Cookies to save your cookie files, convenient for website passwords and settings.

Now update Internet Explorer to the latest release. From Internet Explorer click File, Import and Export, select Import from a File, select Cookies, Favorites and Feeds (if you had any Feeds) and then click Next. Browse to the file where you saved off your cookies and favorites in the first step and select it. Click Next and then select the top level folder and click Import. If you and your husband use different user names on the PC, you will need to repeat this process under each user.

I have a problem when I boot my computer. It gives me a message: "Can not open on volume to direct access." It states it is checking files on system c: nfts file. I use Windows Vista. Any help will be greatly appreciated.

This can happen if there is some disc corruption. Try this: Open My Computer (or just open a Windows File Explorer window and navigate to your drives level). Right-click on the C drive and select Properties. Click to the Tools tab and under "Error checking" click "Check now."

Select both disc options (automatically fix file system errors and scan for and attempt recovery of bad sectors). You will see a message asking you to confirm a scheduled disc scan on the next boot. Select Schedule Disk, click OK and then reboot.

Chkdsk will run on the reboot and hopefully this will find and correct the problem.

I want to uninstall Norton 30-day trial on my new laptop and then install Windows Essential like you have recommended in the past. I have looked in the Norton program and there is no uninstall. Will the "Window Remove" program work? I tried to contact Norton support but they want to charge me a tech fee to uninstall.

Charging a tech fee for that is crazy. Just go to Control Panel, Add/Remove Programs and select to uninstall anything Symantec. Or go to and search for removal tool. Click on the Norton Removal Tool link and follow the directions.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: After Internet Explorer, favorites go missing 03/18/12 [Last modified: Sunday, March 18, 2012 7:17pm]
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