Monday, December 18, 2017
News Roundup

Solutions: Boot Windows Defender Offline from DVD, not hard drive

Per your instructions, I downloaded Windows Defender Offline on a new DVD. When I start up, all I see is a listing of files on the DVD.

It sounds as if you are booting into regular Windows. You need to boot from the DVD instead. The default on most new PCs is to boot from DVD if a bootable CD/DVD is loaded, but you have to press Enter when prompted.

If your system is not set this way, you will have to enter the BIOS and alter the boot sequence. This is done by pressing a function key when powering on the PC. The boot order is configured under the Advanced tab.

I am getting inundated with emails. I have an email account @verizon.net. I receive those emails on four different pieces of equipment. Is there some way that when I read and delete an email on one it will synch the action to the others? Is there a better email system than Outlook?

The problem seems to be that you're using a client-based email client (Outlook) that has no way of knowing what is on your other devices. From within the Outlook menu, click Tools, E-mail Accounts then select your ISP account and click Change. Click More Settings and then the Advanced tab, under Delivery, and make sure the "Leave a copy of messages on the server" check box is unchecked.

Another solution is to move to a Web-based email client. Since Verizon is your ISP, Verizon Web Mail is a choice, or you can try the new Microsoft Outlook.com.

The new Outlook.com allows you to link to other email accounts and it also has the "Leave a copy of messages on the server" check box that you will need to uncheck. Then your account would look the same from all devices.

I have a Dell Dimension 8300 Desktop with Windows XP Professional SP3. I have been getting the following message on my computer: "Microsoft Security Essentials Windows did not pass genuine validation. Security Essentials will become disabled in 30 days if you do not resolve this issue. To continue using Security Essentials, click Go online and resolve now and get genuine Windows." When I push the button, I am sent to a validation website, and I get the following message: "Welcome to Windows! Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides." I have to do this every week.

This is a known issue with Microsoft Security Essentials that can occur if the WGA (Windows Genuine Advantage) engine does not have permission to access the data.dat file. Go to tinyurl.com/TBT04 to fix the issue.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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