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Solutions: Can't load a Web page? Consider your Adobe Flash Player

I have Windows XP and AOL for a browser. I can access any Web site except Dancing With the Stars. I have tried Google, Yahoo and Internet Explorer. Still no luck. I have talked with AOL tech folks and they claim they can't get Dancing With the Stars, either — they say the site is down. I find this hard to believe. The site comes up and the hourglass just continues to run and the computer freezes up. Got any ideas?

It sounds like you're having a problem with your Adobe Flash Player, which is required to access that site. Go to and follow the instructions for downloading and installing the latest version of Adobe Flash Player 10.

I have a Dell Dimension 8400 running Windows XP with an Intel Pentium 4 chip. When I am performing such tasks as a virus scan with McAfee, burning music CDs or DVDs, or when I get spyware software updates with PC Tools Spyware Doctor, my fan accelerates to a very high level. It will occasionally return to its previous speed, which normally is unnoticeable, but most times requires a restart to suppress speed back to normal.

This could be a number of problems, such as a defective system board or CPU heat sink. Either way, you are correct in assuming that this is not normal. Your best bet is to call Dell and have it verify (and hopefully replace) the defective part(s).

I recently had to replace my hard drive and reload Windows XP Pro from a disk with Service Pack 2. I then downloaded Service Pack 3. Everything works fine, except that when scrolling online or in 2004 Office programs and Quicken, the screen moves slowly in waves and skips and jerks. This occurs whether using my wireless mouse or the keyboard. I have tried every control panel approach I could think of … or understand. No positive results. I suspect a corrupted file. I get an indication that my Dell monitor is flagged and needs a new driver. I downloaded the latest, but that did not change anything and otherwise the monitor works very well!

This certainly sounds like video/graphics adaptor drivers (not to be confused with monitor drivers). I would check to make sure you have the latest version installed. If you do, try uninstalling completely and installing an older version first, then upgrading to the latest version.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Can't load a Web page? Consider your Adobe Flash Player 04/06/09 [Last modified: Wednesday, April 22, 2009 11:01am]
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