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Solutions: Clear out cache to fix problems with browsing

I run IE10 in a WIN7-64 system, and lately I've encountered problems accessing websites from a search list. When selecting a site from a list of Yahoo search results, a new page opens but apparently the system cannot make a connection. It just keeps searching. That happens only with Yahoo search. I explored the "Manage add-ons" in IE 10 tools but could not find an answer. This problem became evident after installing recent updates. Do I have a IE setup problem or is it a Yahoo setup problem?

First rule of browsing issues is to clear your cache. Do it through Tools, Internet Options, click Delete, and then make sure the "Temporary Internet files and website files" option is checked and click Delete. Just for grins, press the F12 key to go to the Internet Explorer Developer Tools. Under the Cache menu item click "Clear browser cache" and then confirm.

You said it happened after an update. If it was a system update, you can try rolling back to a System Restore point before that update and see if the problem persists. If you're using a Yahoo add-on, disable it and again see if the problem persists. If that solves the issue, my recommendation is to ditch the Yahoo add-on altogether. My feeling with add-ons is there are enough variables to cause issues even in a plain vanilla browser. Why add other potential complications?

When my e-mail friends send an attachment such as a video I cannot view it because I get the message: "You need a flash player. … Download now." I download it, but it still does not work. What am I doing wrong?

If that is the exact message you're receiving, it doesn't sound right. That method is sometimes used by malevolent e-mail/websites to have you download malware or a virus from their link, thinking that you're downloading Adobe Flash Player. This also happens with fake "Codec needed" messages.

Make it a practice to never use any of these types of links, whether in email or browsing. If you suspect that you need to install or update your Adobe Flash player, go directly to their site ( and do it from there. Same with the codec installs.

I'm running a Dell XPS400 with 4GB RAM. I used to use Internet Explorer exclusively but went to Mozilla Firefox at the urging of my son. Lately, however, I have been inundated by download requests. When I go into the control panel and try to remove Mozilla Firefox, nothing happens. Can you help?

If manually running the C:\Program Files\Mozilla Firefox\uninstall\helper.exe file does not work, you can try installing over the current installation (without uninstalling). If you think that your current installation is still corrupted, I would delete the C:\Program Files\Mozilla Firefox folder (and all sub folders) and also the C:\Users\ \AppData\Local\VirtualStore\Program Files\Mozilla Firefox folder. If you decide to go back to Internet Explorer (my recommendation), go to Control Panel, Programs, Default Programs. Click Set your default programs and select Internet Explorer from the list of programs. Click Set this program as default, and then click OK.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Clear out cache to fix problems with browsing 07/03/13 [Last modified: Friday, July 5, 2013 5:50pm]
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