Make us your home page

Today’s top headlines delivered to you daily.

(View our Privacy Policy)


Solutions: Conflicting drivers are likely problem

I had both my disc drives not work all of a sudden. I have a Dell desktop with Windows XP. When I try to read any type of data or music disc, I get a message: "Windows cannot read from this disk. The disk might be corrupted, or it could be using a format that is not compatible with Windows." I know the discs are not damaged because I can read them in my laptop.

This sounds like a driver issue, but I'm not sure if the Dell versions clobbered the working Windows drivers, or the other way around. Using Device Manager, expand and check the install dates on your various IDE/ATA/SATA, CD/DVD and USB drivers. See if anything coincides with when your drives started to malfunction. If you are able to read the drives after booting in safe mode, this would also point to drivers being the issue. If that is the case, use Control Panel/System Restore to restore the system files/drivers to a time before the disc issues appeared.

I removed McAfee and used the downloaded cleanup for McAfee. Microsoft Security Essentials was successfully downloaded into Vista, but I cannot turn on Windows Defender. I get an error message 0x800705b4. Is it necessary to have defender on? If so, how do I bypass the error message?

The stand-alone version of Windows Defender is incorporated into the Microsoft Security Essentials package. Why they don't automatically remove it upon installation, I don't know. Just go to Control Panel, Add/Remove programs and remove it.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Conflicting drivers are likely problem 01/23/11 [Last modified: Sunday, January 23, 2011 3:30am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times


Join the discussion: Click to view comments, add yours

  1. Gators rally past Kentucky, streak hits 31


    LEXINGTON, Ky. — For the second week in a row, Florida found itself storming the field in a game that came down to the last second. A 57-yard field-goal attempt by Kentucky kicker Austin MacGinnis came just a few feet short of making history and snapping a 30-year losing streak, as the No. 20 Gators escaped a …

    Florida wide receiver Brandon Powell (4) scores a touchdown during the second half of an NCAA college football game against Kentucky, Saturday, Sept. 23, 2017, in Lexington, Ky.
  2. Pen makes it way too interesting as Rays hang on for 9-6 win


    A couple of home runs provided the news pegs of the night for the Rays, but it was more topical to talk about what nearly happened as they hung on for a 9-6 win over the Orioles.

    Lucas Duda's three-run homer in the third inning was the Rays' record-breaking 217th of the season, as well as his …

  3. An attempt to project what Rays will look like in 2018

    The Heater

    BALTIMORE — We know what the Rays look like this year: a team that had enough talent but too many flaws, in construction and performance, and in the next few days will be officially eliminated from a wild-card race it had a chance to win but let slip away.

    Adeiny Hechavarria, high-fiving Lucas Duda, seems likely to be brought back.
  4. Trump fallout: Bucs' DeSean Jackson to make 'statement' Sunday


    Bucs receiver DeSean Jackson said Saturday that he will make a "statement" before today's game against the Vikings in response to President Donald Trump's comment that owners should "fire" players who kneel in protest during the national anthem.

    Tampa Bay Buccaneers wide receiver DeSean Jackson (11) makes a catch during the first half of an NFL game between the Chicago Bears and Tampa Bay Buccaneers at Raymond James Stadium in Tampa, Fla., on Sunday, Sept. 17, 2017.
  5. Kriseman invites Steph Curry to St. Pete on Twitter


    Mayor Rick Kriseman is no stranger to tweaking President Donald Trump on social media.

    Mayor Rick Kriseman took to Twitter Saturday evening to wade into President Donald Trump's latest social media scuffle