Monday, April 23, 2018
News Roundup

Solutions: Constant Microsoft errors could be hard disk, deleting Facebook, touchpad sensitivity

I'm running XP Home edition version 2002 SP3 with a Celeron CPU 2.93 GHz 1.93 GB Ram. I'm continuing to get "Microsoft has experienced an error and must shut down." I elect to send the error message back and they always come back with Blue Screen Error "a device or driver has caused the problem. Check for Updates, Drivers, Hardware or Software and RAM diagnostics." I've checked all and everything comes back okay. I also use Norton 360 Version 6 and my system comes back secure, no virus or risk.

I don't think you have a virus. My guess would be some sort of hardware issue and most likely your hard drive. Go to Programs, Administrator Tools, Event Viewer, System. Look for critical error messages. If it shows hard disc errors, you can attempt a scan disc with fix by right-clicking your C drive, Properties, Tools, then the Check Now button. You will have to reboot for it to initiate. But, before doing this, make sure you have your critical and personal data backed up. Normally, once you start experiencing hard disc errors, you need to replace the drive.

How do I delete myself completely from Facebook, and how do I delete myself completely from LinkedIn? I signed on to both, but I don't use either one. Now I am getting unusual emails from unknown people.

I believe once you're "out there" to some extent it never really goes away, and I won't trust either with my information. After all, for them you are the product, not the customer. But you can deactivate your accounts as follows: For Facebook, go to facebook.com/help and click on Manage Your Account and then Deactivating, Deleting & Memorializing Accounts and follow the directions. For LinkedIn, go to help.linkedin.com. Click Managing Account Settings and then the Close Account link and follow the directions.

I've had a Gateway NV52 laptop for about three years using Windows 7 Home Premium. Recently I have been having problems with my mouse and cursor. When typing, the cursor will just jump to another spot, usually in the middle of one of my previous sentences. I have changed the mouse settings including the sensitivity and speed. I have Alps pointing device, and when I checked the status, it says that it is working properly and drivers are up to date. We purchased a new Gateway for my husband and his is doing the same thing. I was thinking maybe it started happening after an update. It is driving me crazy. Please help.

My wife had complained about this same issue. I told her she was inadvertently hitting the touchpad. She didn't believe me. I had her turn off the touchpad. No more problems. Most laptops have this button somewhere on the periphery of the touchpad (not the actual left/right mouse buttons). Some laptops require the combination of the FN key plus another key. Check with Gateway support on how to accomplish this on your particular models.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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