Tuesday, November 21, 2017
News Roundup

Solutions: Dealing with a 'printer offline' problem

RECOMMENDED READING


I have a Gateway Windows 7 desktop computer with Dell laser printer 1700. For some reason, it will no longer print and opens a message that states "Printer Status: Printer Offline." It is set as default printer and Use Printer Offline is unchecked. Printer status shows ready. How do I get the printer back online so that it will print?

The computer can no longer see the printer. It could be the printer, the computer hardware, the software drivers or the connecting cable. You have to try and eliminate and potentially fix each failure point one at a time until you find the problem. Always start with the easiest solution, which in this case is trying a different USB port (unplug the printer from the PC, reboot and then reconnect to a different USB port). Next, try using a different printer USB cable. If no change, I would go to Control Panel, View Devices and Printers, right-click the printer and select Remove Device. Go to Dell's support website and download the latest software driver for your model printer. Disconnect the printer and install the new drivers following the installation instructions.

I am getting the following when I switch from page to page in Internet Explorer: "This webpage wants to run the following add-on: 'wsdetect.dll' from 'OracleAmerica, Inc.' "

The two choices are Allow and Allow for all websites. Windows Help and Support says the topic is not available for this version of Windows. I am running Windows Vista Home Premium, service pack 2. If the program is safe and I need it, I will run it. If it is unsafe or I choose not to run it I would like to stop the pop-up from appearing. If there is a way to disable pop-ups, I would also like Internet Explorer to stop asking me if I wish to disable add-ons for faster Internet.

Wsdetect.dll is a normal part of Java, which is owned by Oracle. However there have been some security problems with past versions of Java which have since been addressed. I would go to Control Panel/Programs and uninstall Java and/or Java runtime. In Internet Explorer go to Tools, Manage Add-ons and disable anything Java related. At this point make sure you are receiving clean scans from your antivirus and Malwarebytes Antimalware before proceeding (the free version of MalwareBytes Antimalware can be found at www.tinyurl.com/2fwj868). Try Internet Explorer and see if you are still being prompted.

If you find you absolutely need the Java runtime for particular sites or applications, go to java.com and run the latest download/install version of the Java runtime. The Internet Explorer message asking to disable Add-ons may also stop since the time to load your existing Add-ons should now be shorter. If you still see it, click the down-arrow next to "Ask me later" and select a longer time frame before being notified. Normally it is not a bad thing to be told that some Add-ons are loading abnormally slow and it should be checked out.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Comments

Pasco Deputies: Man climbs into bed with sleeping woman after multiple burglaries

NEW PORT RICHEY ó A man who ended a series of burglaries by breaking into the home of a sleeping woman, where he climbed into her bed, was arrested Monday afternoon, the Pasco County Sheriffís Office said.Russel Smith, 42, now faces three felony char...
Updated: 15 minutes ago
Trump offers support for Moore in Alabama Senate race despite misconduct allegations

Trump offers support for Moore in Alabama Senate race despite misconduct allegations

WASHINGTON - President Donald Trump on Tuesday appeared to offer support to Republican candidate Roy Moore in the Alabama Senate race, saying the former state judge "totally denies" allegations that he sexually molested underage girls years ago."He d...
Updated: 16 minutes ago

Fennelly: USF-UCF rivalry needs more than directional disrespect

TAMPA ó Itís the biggest football game in USF history.Itís two days and 90 miles away. USF at UCF. The 9-1 Bulls against the 10-0 Knights. Itís USF coach Charlie Strong against UCF/Florida/Nebraska coach Scott Frost. Itís the best these two programs ...
Updated: 18 minutes ago
Florida man bites police officer during warrant hearing

Florida man bites police officer during warrant hearing

Miami (AP) ó Authorities say a man bit a police officer who was taking him into custody during a hearing in a Miami courtroom.Miami-Dade police spokesman Argemis Colome tells news outlets the officer suffered a "severe injury" when Godel Leveille bit...
Updated: 20 minutes ago

University of Central Florida suspends sorority for hazing

ORLANDO, Fla. (AP) ó A University of Central Florida sorority has been suspended after its members were accused of hazing, underage drinking and providing false information to law enforcement.The university placed Alpha Xi Delta on an interim suspens...
Updated: 20 minutes ago
Michael W. Smith talks about Texas shooting, Christmas music and Bono

Michael W. Smith talks about Texas shooting, Christmas music and Bono

On the morning after the mass shooting at a Baptist church in Sutherland Springs, Texas, Michael W. Smith had pain in his voice. "Itís awful, itís just awful," said the Grammy-winning Christian music superstar. "Everybodyís going to have their opinio...
Updated: 21 minutes ago
Life in prison, not death, for Adam Matos, Pasco jury decides

Life in prison, not death, for Adam Matos, Pasco jury decides

NEW PORT RICHEY ó The 12 men and women on Adam Matosí jury were chosen from a pool of nearly 300 people in part for their responses to a single question: Could you condemn a stranger to death for a crime?On Tuesday, the panel said "no" four times, re...
Updated: 27 minutes ago
A new threat this shopping season: toys that can spy on kids

A new threat this shopping season: toys that can spy on kids

ST. PETERSBURG ó Not all sinister toys are as obvious as a Chucky doll. Many present more subtle threats ó choking hazards, high lead content, privacy concerns. And as the biggest shopping season of the year kicks off, consumer advocates are urging s...
Updated: 1 hour ago

Updated: 1 hour ago

Updated: 1 hour ago