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Solutions: 'Diskette Drive' error message may be motherboard battery

For some time now, as my desktop PC is booting up, the process halts and I get the message, "Diskette Drive 0 seek failure, Press F1 to continue, F2 to enter setup." What can I do to correct this?

This error is telling you that your "floppy" drive is not being seen by the system when you boot. This has to do with the Boot Sequence that is set in your startup BIOS screen (where you are taken when you press F2). How did it suddenly get this way? It could be a failing motherboard battery, or perhaps the battery was moved. Enter your BIOS setup screen and look for the Boot Sequence setting. It normally is set in this order: optical drive (your DVD/CD drive), hard drive (usually C:), and finally the floppy drive (A:). If this keeps happening after you reset the settings, you will probably need to replace the motherboard battery.

We have an HP desktop with Windows Vista. A few months ago we started having some problems when we tried to connect to the Internet. A notice comes up that says, "Internet Explorer cannot display the web page." To get to the Internet we have to switch the Ethernet cable to a different position until we can connect. We contacted our Internet service, which suggested it was the router and sent us another. But we still have the same problem. Can you tell us how we can resolve this problem?

I assume when you say "changing position" you are referring to moving the Ethernet cable to a different port of the router. My first guess is that you have a bad connector on your Ethernet cable, which loses contact after sitting in the jack for a period of time. You've already taken the router out of the equation, so try changing out the cable.

I'm running a Dell Dimension 4700 with Windows XP. For the past few months, each time I open a Word document in My Documents, a second copy of the Word document icon appears in the folder. It is pale; the "W" is not blue like it is with the main document, and its name is preceded by "~$". I keep deleting these. Is there a way to stop them from appearing?

What you're seeing is the temporary file Word creates when you open a document for editing. In the case of an unexpected termination or crash, Word uses this file to help restore changes you had not yet saved. It can be a life-saver. These files should automatically go away when you save and close the original document. If this is not happening, there may be a problem. It could be an issue with your default Word template, Normal.DOT, which is always a good place to start when debugging any Word issue. Try locating the Normal.DOT file and renaming it. This will cause Word to create a new Normal.DOT the next time it runs. Depending on the version of Microsoft Office, this file may be located in different places. Check C:\Program Files\Microsoft Office\Templates as well as C:\Documents and Settings\ \Application Data\Microsoft\Templates.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: 'Diskette Drive' error message may be motherboard battery 08/14/11 [Last modified: Sunday, August 14, 2011 4:30am]
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