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Solutions: E-mail password is your first defense against rogue messages

I am running Windows XP. E-mail from my AOL account is being sent to everyone in my address book. Problem is the e-mail is not from me. This the third time in a month that it has happened. How do I stop this?

This could happen a number of ways. The simplest thing to do first is to change your AOL password. Use a mix of upper and lower case and include numbers and perhaps a special character.

I have been using software called PowerProducer 2 Gold for several years to create slideshows from my family reunion jpegs. Recently, I cannot get the program to work. I have attempted using it on a desktop PC running XP and on a laptop running Windows 7. I get the error message as follows: "PowerProducer 2 Gold has failed to complete the task(s)." I am then given three options: try again, save the project and exit PowerProducer 2 Gold or Quit PowerProducer 2 Gold. I have uninstalled and reinstalled the program but continue to get the same error message. I have done no changes to my computers since the last successful attempt.

Ah, but the immutable laws of binary computing tell us something has changed. Of this we can be sure. Perhaps a shared library has been changed due to a Windows update or may have even experienced some corruption due to hard drive integrity issues. Here's what I would do in this order: Find the PowerProducer Gold executable file (.exe) in Windows File Explorer. Right-click and select Properties. Click the Compatibility tab. Click to check the 'Run this program in compatibility mode for:' option and try it with the various Windows version settings as well as the 'Run as Administrator' options. Next, I would uninstall and delete any files left in the PowerProducer folder, then reinstall. Finally, try going back to a System Restore point where you know the program was working. (Click Start, right-click Computer, then Properties. Click the Advanced system settings link and then the System Protection tab and then the System Restore button.)

I tried to run the SFC function on my Acer Extensa laptop running Windows Vista. I received this message back: "You must be an administrator running a console session in order to use the SFC utility."

I am the administrator. What does it want? Also, when I do a "save as" it always defaults to the Documents folder. How can I change the default?

It wants you to click Start, Programs, Accessories, then right-click Command Prompt and choose "Run as Administrator." Regarding the "Save as" question, I'll assume you're referring to any Microsoft Office program. Click Tools, Options, then File Locations. Select the Documents item and click Modify. Depending upon which version of Microsoft Office you're running, the navigation to the menu/ribbon items for Tools, Options may differ.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: E-mail password is your first defense against rogue messages 09/11/11 [Last modified: Sunday, September 11, 2011 5:30am]

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