Make us your home page

Today’s top headlines delivered to you daily.

(View our Privacy Policy)


Solutions: Eliminate Add-ons until Web browser stops crashing

I am running Windows 7 on an HP computer and have updated to Internet Explorer 9. When I click on a website, I get a message that Internet Explorer has stopped working. I can't find a solution. Can you help?

It could be one of many things. My bet would be on an add-on. Try running Internet Explorer in "No Add-ons" mode as follows:

Click Start (the Windows "orb" in Windows 7), and then type Internet Explorer in the Search box. Click Internet Explorer (No Add-ons). Internet Explorer will open without add-ons, toolbars or plug-ins. If it works when you click on the website that previously failed, then you can disable add-ons. Click Tools, Manage Add-ons. Disable all but one. Exit and then restart Internet Explorer. Repeat until you come to the add-on that causes the error.

I'm running Windows XP home edition. Within the past month, my screensavers are starting to freeze up, and I have to reboot the computer to get it running again. Any ideas why?

This could be anything and may have nothing to do with the screensaver. Try setting the screensaver to "None." If this solves the problem, then it may have something to do with your video drivers and you should check to see it they're up to date. If you still freeze, reboot and try opening the Task Manager, click the Process tab and then click the CPU heading twice to get the top users to sort to the top. Resize and move the Task Manager window until it's out of the way, but still visible. Next time it freezes, check to see which process is on the top of the Task monitor. This may give you a clue as to where to start looking.

When I purchased my Compaq Presario several years ago, it came with Webroot installed. I continued renewing it each year. This spring, after a power blackout, Webroot failed to open, asking me to enter my 16 digit password. I entered it and Webroot refused to accept it. Online support confirmed that my password was correct but were not able to help me fix the problem.

I uninstalled Webroot and installed Windows Security Essentials (have done so on both my computers). However, every time I log on, I get a popup asking me to enter my Webroot password. When I attempt to uninstall Webroot, I get an error message: "C:\Program Files\Webroot\Spy Sweeper\unins002.msg is missing. Please correct the problem or obtain a new copy of the program."

How can I get rid of Webroot and this annoying request for a password?

Go to Start, Run, type msconfig and click OK. Click the Startup tab and uncheck anything related to Webroot. Next, click the services tab. Click the "Hide all Microsoft services" and check to see if anything related to Webroot is checked. If so, uncheck it. Click OK and exit msconfig. Reboot. If you still have issues, try the Webroot support again, this time asking for specific uninstall instructions.

I have a new Dell laptop running Windows 7. Most of the Web pages I view are too big, and I have to scroll side to side to see the whole page. Is there any way to change that so I don't have to keep scrolling side to side to see the whole page? My screen size is 15.6.

Yes, there is. You can resize the browser screen by holding the ctrl key while pressing either the '-' or '+' keys (minus or plus). Minus makes it smaller, plus makes it larger. Ctrl and zero return it to normal size. Some versions of Internet Explorer (but not version 9) also have a zoom option on the bottom right of the browser that you can click to change sizes.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Eliminate Add-ons until Web browser stops crashing 06/26/11 [Last modified: Sunday, June 26, 2011 6:35pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times


Join the discussion: Click to view comments, add yours