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Solutions: Fight malware with Windows Defender

I have a Dell Dimension 2400 and use Windows XP Service Pack 3. Three weeks ago I spent three days on the phone with Dell tech support to try to fix a problem with my PC. Because they had to disable Norton for a short time to make sure things were right, they opened the door for my PC to get malware called Clientapps and I could not get it off my PC. I spent three days on the phone with Dell and spent over $100 for them to fix it (they didn't). I cannot get my home page to stay on what I select. I go to Internet Options and type in what I want to be my home page, click Apply, then OK, and it still goes back to about:blank. No matter what I do, it will not stay where I want, which is PhiladelphiaEagles.com. I have run Norton, Spybot, Ad-Aware, HijackThis and Trojan Remover. I just do not know what else to do. I do not want to talk to anyone from Dell again.

As much as I dislike the Philadelphia Eagles (I'm a Bucs fan), in the interest of good sportsmanship I will try to help. First, make sure all your antivirus/malware programs are updated with the latest definition files. Next, instead of Dell, I suggest you speak with Norton and find out why it cannot seem to get rid of this particular malware. I would also suggest going to www.malwarebytes.org to download and run its antimalware product. If you are running both Ad-Aware and Spybot — that is overkill — my recommendation is to replace them both with Windows Defender.

I use Internet Explorer 8 and Outlook Express 6 along with Windows XP. I can receive and send e-mail. I also see my folders to the left and the address book. In the top portion of the screen I can see the sender and the subject, but when I click to read it, the bottom view screen is blank. All I can figure is somehow I am missing some DLL files. I go to Start and then click on Run. In the Open box, I type regsvr32 urlmon, and then click OK … it then tells me no such file found. This I learned from checking on a Microsoft Web site. All other programs work fine on my desktop computer. Can you please help?

Sounds like you are saying that the Preview Pane is blank. One way to repair Outlook Express is to run the System File Checker: Click Start, Run and type sfc /scannow and click OK. Make sure you put a space between sfc and /scannow. You will need to have your Windows XP installation CD or know the folder location if the installation files are on your hard drive. This should replace any corrupt or missing files and, hopefully, things will be corrected after a reboot. Now, with all that said, my strong recommendation is that you turn off Preview Pane, as this is a security risk.

I am running Windows Vista. Occasionally while browsing I get the following message: "Could not perform this operation because the Default Mail Client is not properly installed." I called Bright House and it says that it is a Toshiba problem. Toshiba says that it is a Bright House problem. Well, it is my problem, and I hope you can resolve it for me.

Try this: Within Internet Explorer, Click Tools, Internet Options, Programs tab, then click Set Programs button, click Set Program Access and Computer Defaults. Click to expand Custom and select Windows Mail (instead of "Current Email Program") and click OK.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Fight malware with Windows Defender 06/14/09 [Last modified: Sunday, June 14, 2009 4:30am]
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