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Solutions: Follow Apple support instructions with Microsoft tool to uninstall iTunes file

I have a very large file for iTunes that I want to uninstall, but I get a message, "This action is for products that are currently installed" or "The feature you are trying to use is on a network that is unavailable." Any thoughts on how to uninstall it? I'm running XP with IE 8.

That can happen with Apple products if certain other components are missing or already uninstalled. Go to support.apple.com/kb/TS3704 and read and follow the instructions on downloading the Microsoft Install/Uninstall tool for Apple products.

I have a Compaq computer with Windows 7. Awhile ago, I went to turn it on and it stuck on a screen that says I have been illegally downloading inappropriate child videos and in order to continue using my computer I need to send them $300. The screen looks official but knowing I had not done anything they had said, I figured it was a scam. Is there a way I can take care of the problem without taking it somewhere? I don't want to take it somewhere and have them get the wrong impression of me.

Scam, of course. Try rebooting into Safe mode with Networking. Hold the "Shift" key down while it starts Windows and see if that bypasses the blocking screen. From there, run your updated antivirus scan and see if that corrects the issue. You can also download and run MalwareBytes AntiMalware (malwarebytes.org/mwb-download.php) and have it delete what it finds. If this virus has already corrupted your antivirus, see if you can get to Windows Defender Offline. It will help you to create a boot CD allowing you to boot into Windows without activating any resident virus and perform a full scan of your hard drive. You can find it at windows. microsoft.com/en-US/windows/what-is-windows-defender-offline. Once this is completed, you'll need to download and reinstall any antivirus program you had been using since the resident version was compromised.

Running Windows 7 with IE 11, which is my preferred browser. Any idea why certain Web pages won't show up on IE, but if I go to Chrome they appear?

It could be because of the default privacy settings within Internet Explorer. Try clicking the "Some content is blocked to protect your privacy" icon in the top right of Internet Explorer at the end of the URL address box. It will look like a circle with a line through it. That will allow the blocked content and most likely display your full page.

Send questions to personaltech@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Follow Apple support instructions with Microsoft tool to uninstall iTunes file 03/13/14 [Last modified: Friday, March 14, 2014 6:31pm]
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