Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions: Get help for failed PC from HP support

My HP with AMD A-10 died this week. It was only 5 months old. The Staples store where I bought it is no help. The store made no attempt to tell me where to send it for warranty work. How do I contact the appropriate HP place to send it for rework?

You probably spoke to the wrong person at Staples because I can't imagine them not being able to at least point you in the right direction. The good news is that your PC is completely covered under HP's warranty. One of the reasons I prefer HP is that the support is very good. Call toll-free, 1-800-474-6836 and make sure you have the proper information such as model, serial number and purchase information. I hope you were using Windows 8 File History and already have your personal data backed up. If not, make sure when you speak with the HP support agent that the agent tells you exactly what you can expect in regards to being able to retain your data based on what it is that caused the PC failure.

I read an article you wrote about MalwareBytes AntiMalware. I typed in www.tinyurl.com/2fwj868 and got a bunch of sites to contact. I panicked and did not go into any of them. You had said it would "immediately initiate the download sequence" but it did not. What should I try now?

Thank you for alerting me to the fact that MalwareBytes has discontinued that direct link. It has been working for a several years and was active as late as last week. This is a recent change. I have contacted them and they have graciously replied with a new direct URL: http://www.malwarebytes.org/mwb-download.php. This will bring you to the download page with the download sequence already initiated. Choose "Run."

• • •

Last week I wrote on the availability of the Windows 8.1 upgrade. Some PC vendors such as HP have not yet upgraded their device support packages for all drivers.

So, before you upgrade, check with your vendor's support site and make sure 8.1 drivers are ready.

If you have already upgraded and are having driver issues, check directly with the device website support page (the maker of the device).

It will most likely have the 8.1 drivers available for download.

Send questions to personaltech@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Get help for failed PC from HP support 10/25/13 [Last modified: Friday, October 25, 2013 8:58pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Who is in charge during a hurricane? Hillsborough County and Tampa still can't agree

    Hurricanes

    TAMPA — Who has the authority to order an evacuation during a hurricane?

    Mayor Bob Buckhorn says he has evacuation authority.
  2. Gators rally past Kentucky, streak hits 31

    Blogs

    LEXINGTON, Ky. — For the second week in a row, Florida found itself storming the field in a game that came down to the last second. A 57-yard field-goal attempt by Kentucky kicker Austin MacGinnis came just a few feet short of making history and snapping a 30-year losing streak, as the No. 20 Gators escaped a …

    Florida wide receiver Brandon Powell (4) scores a touchdown during the second half of an NCAA college football game against Kentucky, Saturday, Sept. 23, 2017, in Lexington, Ky.
  3. Pen makes it way too interesting as Rays hang on for 9-6 win

    Blogs

    A couple of home runs provided the news pegs of the night for the Rays, but it was more topical to talk about what nearly happened as they hung on for a 9-6 win over the Orioles.

    Lucas Duda's three-run homer in the third inning was the Rays' record-breaking 217th of the season, as well as his …

  4. An attempt to project what Rays will look like in 2018

    The Heater

    BALTIMORE — We know what the Rays look like this year: a team that had enough talent but too many flaws, in construction and performance, and in the next few days will be officially eliminated from a wild-card race it had a chance to win but let slip away.

    Adeiny Hechavarria, high-fiving Lucas Duda, seems likely to be brought back.
  5. Trump fallout: Bucs' DeSean Jackson to make 'statement' Sunday

    Bucs

    Bucs receiver DeSean Jackson said Saturday that he will make a "statement" before today's game against the Vikings in response to President Donald Trump's comment that owners should "fire" players who kneel in protest during the national anthem.

    Tampa Bay Buccaneers wide receiver DeSean Jackson (11) makes a catch during the first half of an NFL game between the Chicago Bears and Tampa Bay Buccaneers at Raymond James Stadium in Tampa, Fla., on Sunday, Sept. 17, 2017.