Wednesday, February 21, 2018
News Roundup

Solutions: Get help for failed PC from HP support

My HP with AMD A-10 died this week. It was only 5 months old. The Staples store where I bought it is no help. The store made no attempt to tell me where to send it for warranty work. How do I contact the appropriate HP place to send it for rework?

You probably spoke to the wrong person at Staples because I can't imagine them not being able to at least point you in the right direction. The good news is that your PC is completely covered under HP's warranty. One of the reasons I prefer HP is that the support is very good. Call toll-free, 1-800-474-6836 and make sure you have the proper information such as model, serial number and purchase information. I hope you were using Windows 8 File History and already have your personal data backed up. If not, make sure when you speak with the HP support agent that the agent tells you exactly what you can expect in regards to being able to retain your data based on what it is that caused the PC failure.

I read an article you wrote about MalwareBytes AntiMalware. I typed in www.tinyurl.com/2fwj868 and got a bunch of sites to contact. I panicked and did not go into any of them. You had said it would "immediately initiate the download sequence" but it did not. What should I try now?

Thank you for alerting me to the fact that MalwareBytes has discontinued that direct link. It has been working for a several years and was active as late as last week. This is a recent change. I have contacted them and they have graciously replied with a new direct URL: http://www.malwarebytes.org/mwb-download.php. This will bring you to the download page with the download sequence already initiated. Choose "Run."

• • •

Last week I wrote on the availability of the Windows 8.1 upgrade. Some PC vendors such as HP have not yet upgraded their device support packages for all drivers.

So, before you upgrade, check with your vendor's support site and make sure 8.1 drivers are ready.

If you have already upgraded and are having driver issues, check directly with the device website support page (the maker of the device).

It will most likely have the 8.1 drivers available for download.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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