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Solutions: Get rid of corrupted Delete folder in Outlook Express

I have a Dell 5305 running Windows XP Service Pack 3 with Outlook Express 6.0. Recently I have been unable to delete some e-mails of a wide variety — text, video, photo. Is my Deleted Items file broken or is it something else? Please help.

Deleted e-mails get sent to a file named Deleted Items.dbx, which is represented by your Delete folder within Outlook Express. It is probably corrupted. From within Outlook Express click Tools, Options, Maintenance and click the Store Folder button. Copy that location into your copy buffer (highlight it and press Ctrl-C). Exit Outlook Express. Now click Start, Run and paste (Ctrl-P) the folder location into the command line and click OK. That will open Windows File Explorer to that directory (which is normally hidden). You will see a .DBX file for each of your Outlook Express folders. Delete the Deleted Items.dbx file. When you restart Outlook Express it will see that there is no file and create a new one.

My computer is a Dell Dimension 2400 with 512 MB of RAM and a 40 GB hard drive. On startup I keep getting the following message: "Logitechdesktopmessenger.exe lacks a '-' (the app ID separator)." I have a Logitech cordless mouse, if that fact is of any significance. Can I get rid of this message? I have no idea what it means. I also have Webroot Sweeper with Anti-Virus. It keeps quarantining a virus called W32/LibHack-A. Can you comment on this virus and how to eliminate it? Is there some way of stopping it before it tries to install itself?

That message is coming from Logitech Desktop Messenger. You don't need it, so you can try removing it through Add/Remove programs. If you run into an issue removing it, such as missing files, just disable it at startup as follows: Click Start, Run, type MSCONFIG and click OK. Click the Startup tab. Find the line referring to LogitechDesktopMessenger.exe and uncheck it to prevent it from loading. As far as the W32/Libhack-A, it is a trojan-type worm that hides and downloads other malware. If your antivirus keeps reporting it, it may be finding it in the system restore files. Check with Webroot support to verify this. You can also go to www.malwarebytes.org and download their free version of the Anti-Malware program. Follow the directions at that site.

I have a Lenovo R61e laptop running Windows Vista Home Premium Service Pack 1. I have a Reminder program, self-written in Visual Basic 6, which I like to display at startup. Windows will not display it then, but when I try to display it from a desktop icon, I get the message: "An unidentified program wants access to your computer. Don't run it unless you know where it's from or you've used it before." When I click "Agree," the program appears. Of course I know where it's from. Other programs I've written display without any trouble, and this same program has displayed on another Vista computer at startup, without a problem. How can I get it to appear without the "unidentified program" message?

If that program runs without the UAC prompt on another PC, that PC most likely has the UAC feature turned off. That would be one way to resolve your issue, but I highly recommend against doing that. Any program that is not digitally signed will produce the prompt. Digitally signing programs is beyond the scope of this column, but you can find more info on how to do it using the Vista SDK (Software Developers Kit), a free download.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Get rid of corrupted Delete folder in Outlook Express 04/26/09 [Last modified: Sunday, April 26, 2009 4:30am]
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