Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions: Here's a trick for e-mail problems

Q. About a month ago, I received an e-mail from a friend. I can't do anything with this e-mail. When I try to open it, I get a message that reads, "Message could not be displayed. Windows Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again." I am running Windows Vista Home Edition and Outlook Express. I have plenty of memory and disk space. I can't open it, send it, forward it or delete it. Any ideas on how to get rid of it?

A. This problem is usually caused by a corrupt mailstore. Microsoft includes a command line utility called esentutl that can be used to check, defragment and repair the WindowsMail.MSMessageStore file. Here's how to use it: Exit out of Windows Mail. Back up your e-mail data to another folder or disk: This includes the folder C:\Users\your-username\AppData\Local\Microsoft\Windows Mail\ and all the subfolders as well. Note that the AppData folder is normally hidden, but if you click the Start button and then paste the complete folder spec from above and hit Enter, it will take you right there. You can also enable "View hidden files and folders" from within file explorer by clicking Tools, Folder options, View tab and look for that setting. Also note that in the folder spec I listed above, you'll need to substitute your user name (logon name) in place of "your_username." So, for me the entire folder spec would be C:\Users\john\AppData\Local\Microsoft\Windows Mail\. Now that you've safely backed up that entire folder (it's important — don't skip that step) it is time to use the esentutl utility. Click the Start button and type CMD and then hit the Enter key. This will open a command window.

To repair your WindowsMail.MSMessageStore file: esentutl /p "C:\Users\your-username\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

To defragment your WindowsMail.MSMessageStore file: esentutl /d "C:\Users\your-username\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

To check the integrity of your WindowsMail.MSMessageStore file: esentutl /g "C:\Users\your-username\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Q. Can I transfer Microsoft Office 2000 and related files (or other programs like Adobe Photoshop and pictures) to an external hard drive so I can use them with my laptop as well as my desktop computer? My desktop is a 5-year-old Dell running Windows XP SP2. It's getting pretty crowded.

A. Absolutely. But if you are speaking of the programs themselves, they will need to be uninstalled and then reinstalled on the external hard drive. But if you are referring to the data files used and created by these programs, then yes, they can exist anywhere. Even the USB flash drives that now come as large as 16 GB are becoming a convenient alternative.

Q. A question in regard to your April 14 column (Avoid an e-mail etiquette breach): If a user uses the BCC field to send multiple e-mails, why would we put our own address in the CC field and send ourselves a copy of the e-mail?

A. Yes, I caught that one myself, too late. What I meant was, put your own address in the "To" field and your recipients in the "BCC" field.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Here's a trick for e-mail problems 04/20/08 [Last modified: Monday, May 12, 2008 4:37pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Hernando readies for possible rally at county's Confederate monument

    Public Safety

    BROOKSVILLE — Law enforcement officials have readied themselves in response to a string of social media rumors about possible rallies at the Hernando County courthouse Friday afternoon centered around the Confederate soldier statue that sits out front.

    Hernando County's Confederate monument stands on the courthouse lawn in downtown Brooksville.
  2. What to watch this weekend: 'The Defenders,' 'Halt and Catch Fire,' 'What Happened to Monday'

    Blogs

    Slow burn: The Defenders

    First there was Daredevil, then Jessica Jones, Luke Cage and Iron Fist followed. Now, the superheroes team up for The Defenders. The new Marvel series on Netflix follows the city's unlikeliest heroes as they struggle with their own personal vendettas …

    Charlie Cox, Krysten Ritter, Mike Colter and Finn Jones in The Defenders.
  3. Bill Nelson celebrates Steve Bannon's departure

    Blogs

    Bill Nelson likes what he sees Steve Bannon getting the boot:

  4. Algae bloom and fish kill confirmed in Old Tampa Bay

    Environment

    An algae bloom and fish kill have been confirmed in Old Tampa Bay from Safety Harbor to the south end of the Bayside Bridge.

  5. Debbie Wasserman Schultz's former IT worker, his wife indicted in bank fraud scheme

    State Roundup

    U.S. Rep. Debbie Wasserman Schultz's former information technology aide and his wife have been indicted on bank fraud charges.

    U.S. Rep. Debbie Wasserman Schultz, D-Weston, photographed in her Sunrise office. (Mike Stocker/Sun-Sentinel/TNS)