Q. I have received several e-mails that contain musical attachments that I would like to burn to a CD. Is this possible?
A. Yes. Save the attachments to any file location on your PC. Start Windows Media player. Click the Burn menu item along the top. Select Audio CD (assuming the files you're attempting to burn are of that type). Open the file location where you saved your attachments and simply drag (click and hold your mouse button while moving) them to the area on the right side of the Windows Media Player that says "Drag Items Here." When done, click the Start Burn button.
Q. I have a Dell Dimension E510 Intel Pentium 4 Processor 630 with HT Technology running Windows XP. For the last week, when I've been connected to the Internet, a sign comes up saying, "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." I have McAfee Security and have scanned all the files and nothing shows up.
A. Unfortunately, this is a very generic message and can be caused by any number of things. A couple of things to do: Within Internet Explorer, click Tools, Internet Options. On the General tab click the Delete… button and then the Delete Files… button in the Temporary Internet Files section. If that doesn't change anything, go back into Tools, Internet Options, and this time click on the Advanced tab. Click the Reset… button. A warning message will display where you will again click the Reset button. Hopefully this will correct whatever the issue was. These errors can be caused sometimes by add-on toolbars (like the Google toolbar), which is why I always recommend against these type of add-ons. Keep things as simple as possible.
Q. A friend of mine has a Toshiba Satellite laptop running Windows XP Media Center Edition. It has a virus. The laptop has McAfee on it and it gives this message: McAfee has automatically blocked and removed a Trojan. System Restore will not work. It starts to do the restore and then when the blue progress bar gets about halfway finished, it restarts the laptop and then when it comes back up, there is a message that System Restore was not successful and cannot be restored. The laptop gets the blue screen with white numbers and letters, something that looks like this (0x0000800). It goes away quickly, but I believe it says something about a physical dump and then turns itself off. To make matters worse, she does not have the Windows XP CD or restore disk. Is there anything I can do to fix this?
A. First, make sure the disk integrity is intact: Go to My Computer, right-click the C drive, select Properties and then the Tools tab and under Error Checking click the Check Now… button. Check both of the options and click the Start button. You will need to reboot for this error checking to occur. Also make sure that her antivirus protection is current and updated with the latest files. If the subscription is not active, download and install Microsoft OneCare. If the laptop shows as virus-free and still the errors persist, you may have no other choice but to reinstall the operating system.
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