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Solutions: How to combat blank Web pages

Note to readers: A new Windows 8.1 update is coming soon. Still no Start button, but they are moving in that direction in trying to make it easier to use. Check out the changes at www.cnet.com/products/windows-8-1-update.

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I am having so much trouble with the "blank page" nonsense on my computer. I purchased heavy-duty scanners and found out that it is not a virus. It's just attached to my Internet Explorer. It keeps changing my home page back to msn.com and will not allow me to open any URL tabs. It just opens three or four blank pages. There are quite a few fixes online but I would rather not go into the registry.

If a virus is already active, it may have rendered your antivirus program useless. I'm not saying this is the case, but always keep that in mind. Windows Defender Offline ( http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline) would be a possible solution if needed. But here's what I would do first: From within Internet Explorer, go to Tools, Internet Options, and then the Advanced tab. Click the Reset button and follow the instructions. This will reset Internet Explorer back to the initial "vanilla" settings.

I am using Windows XP Home edition, version 5.1.2600 Service Pack 3 with Internet Explorer. Every time I open my Windows system I receive an error message as follows:

"jqs.exe has encountered a problem and needs to close szAppName: jqs.exe szAppVer: 1025/2/17 sz Mode Name: Unknown sz Mode Ver: 0000 offset:10001460."

I have tried everything that Microsoft has said to try but I am unable to get this to go away. I have been receiving this message for several months. I have all the current upgrades to XP.

Jqs.exe is the Java Quick Starter and is part of the Java platform. It could have been installed as part of another application (i.e., some versions of TurboTax), but it could be any number of different programs. You can try to uninstall it by going to Start, Control Panel, Add/Remove programs and look for Java 6 or Java Web Start. It's okay if you uninstall it. If it turns out one of your programs needs it by complaining that it's missing, reinstall that program. If the same issue continues, call that software vendor's support.

Send questions to personaltech@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: How to combat blank Web pages 04/11/14 [Last modified: Friday, April 11, 2014 7:11pm]
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