Monday, June 18, 2018
News Roundup

Solutions: How to get rid of 'PUP' programs

I have Malwarebytes and Windows Defender as my protectors. I am trying to remove Trovi.com. I keep getting this annoying website with more tabs. I have tried to eliminate it several times, without luck. Every time I think it's gone, it comes back. When I Google info on uninstalling it I get several suggestions which, of course, will give me more trash. Is another protector out there?

Trovi is known as a 'potentially unwanted program' (PUP) and should show as such on a MalwareBytes scan. Make sure your Malwarebytes is up-to-date with the latest definition, which as of July 23 is 2.0.2.1012. Trovi takes over your Internet search engine and is usually installed as an add-on application from some other software you may have installed. It is important you read the EULA (end user legal agreement) and/or other install instructions when installing any program.

It may be operating under one of several names. If MalwareBytes is not detecting/removing it, try this: Go to Control Panel, Programs, Uninstall a Program. Scroll and look for Trovi, Trovi Toolbar, Conduit, Search Protect and similar entries and select Uninstall/Change. Click OK to save. For Internet Explorer go to Tools, Manage Add-ons, Toolbars and Extensions. Look for Trovi Toolbar, Trovi and similar entries, and click Disable. Go to Tools, Internet Options, General tab. Enter the URL you want as your home default start page.

I am concerned with my hard drive crashing on my notebook. If I made a system image on a spare internal hard drive externally, could I use this spare to replace the crashed hard drive to fix the problem? If not, is a recovery disk/USB along with a system image on an external hard drive the best way to fix the problem after replacing the crashed hard drive? Would a system image on a spare internal hard drive with Windows 7 put in a computer with Windows XP change that computer to Windows 7?

This is easy to do with Windows 7 (and Windows 8). The process/sequence would be to click Start, type 'back up your files' and then click on the link (or Control Panel, System and Maintenance, Backup and Restore). Click the 'Create a system image' link and select your already connected external disk drive. The drives to run Windows will be added automatically. If you have other drives or partitions (not the backup drive), you can select them as well. Once complete, you can create a system repair disc. Do this.

If you ever need to restore the image, boot from the system repair disc, which will contain the Windows system recovery tools. From the System Recovery Options window, select 'System Image Recovery' and make sure the external disk that contains the backup image is connected. The repair disc only needs to be created once (or each time you update the Windows version) but the system image should be done on a regular basis. A Windows 7 image put in a computer with Windows XP will change that computer to Windows 7. But there may be issues with the driver differences between the two pieces of hardware. When I have done this in the past, Windows would detect most of the changes and change the drivers.

Send questions to personaltech @tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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