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Solutions: How to get your emailed photos into Picasa

I have many photos in my email (Windows Live Hotmail) from Photobucket. I would like to transfer them to my Picasa 3.

You'll need to first download them from Hotmail to a folder on your PC, then direct Picasa to that folder. Depending upon which version of Hotmail you use, you should see either a Download arrow on the photo from within your Hotmail email, or right-click the photo and select "Save as."

I'm getting phone calls from people saying they have reports that my computer has been infected with malware, and if I give them access they can fix it. When I ask what company they represent, they say "we work with Microsoft."

I tell them that I will not deal with them. They say it is up to me, but I will continue to have my computer in jeopardy. I have Microsoft Internet Security and have not had any problems. I am certain that this is a scam but wonder — is there anything I need to do?

Yes, it's a scam. There is nothing you need to do for your PC. But check with your phone provider. Many offer digital services that allow you to block any phone numbers you choose, all accessible via your computer. My house has never been so quiet.

Please tell us what "script" is. What good is it and how do I block it?

Script is code that tells your browser what to do. It is most likely Java script, but that is just one of a few programming languages and Active-X controls that are used along with HTML to create Web pages. They provide much of the functionality you see online. From within Internet Explorer, click Tools, Internet Options, Security Tab, and then the Custom button. There you will see the many different settings for the various forms of scripting along with the options to allow, disallow or prompt. There are many settings and disabling or enabling the wrong things can lead to bad results. My advice is to use the Internet Explorer Medium-High default and leave it alone.

As per your suggestion, I have created a Windows Defender Offline Beta malware removal startup disc, but I am unable to use it without modifying my boot sequence through the Boot Utility. At present, my computer's boot sequence is 1) hard drive; 2) USB port; 3) CD/DVD drive; 4) FDD (what is that?); and 5) LAN (Atheros Boot Agent). Do I just change the sequence to 3, 1, 2, 4, 5?

Yes, you would need to move CD/DVD to first position. This is usually the default setting and it will still require you to press "Enter" at boot time when the system reads that a bootable CD/DVD is present, otherwise it will continue in the sequence (usually hard drive). It wouldn't hurt to also move USB port ahead of Hard Drive, but if you do not have a bootable USB drive, leave well enough alone. It's always a good idea to make just one change at a time anyway. FDD stands for floppy disc drive (do any still exist?).

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: How to get your emailed photos into Picasa 09/09/12 [Last modified: Sunday, September 9, 2012 9:04pm]
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