Wednesday, January 24, 2018
News Roundup

Solutions: Installing a mouse device driver can resolve a skipping cursor

I have a Dell Latitude D510, about six years old, that I primarily use for my personal email. Sometimes when I'm typing, the cursor will jump to a different part of the text for no apparent reason. I'm careful not to touch the touch pad, and it happens erratically. Is there a fix you can recommend?

I've heard this complaint many times. Even from within my own household. Some have solved the cursor jumping issue by loading the latest mouse device drivers for their PC. Go to Dell's support website and check for the latest mouse device driver as well as BIOS updates for your model. Installing mouse device drivers is easy, but if you need to update your BIOS and you are not comfortable doing that, find someone who is. You can to go to Control Panel\Hardware and Sound\Mouse and adjust the touch pad sensitivity downward, just in case.

I switched from Outlook Express email, which I had for years, to Windows Live as Microsoft stated they would not support Outlook Express any longer. My problem is that I did not back up my email and folders. I am running Windows XP. Last week my computer crashed, and I got it repaired but the reputable shop failed to back up my email. I'm asking for your advice on whether I can retrieve my email and folders on the server.

If your email ISP was a POP3 type of mail server, it's possible copies of your email remain, but that would have required you to set the "Leave copy of messages on server" setting. To get to this setting from within Live Mail, click the Live Mail button down-arrow on the top left of the window, select Options, Email Accounts. Select your email ISP and click Properties, then the advanced tab. If you've already reconnected to your ISP and you don't see your old emails, you may not have had this setting set. It may be worth a phone call to them regardless.

Now, depending upon how thoroughly the repair shop reformatted your PC, there could still be ways to get back your local Live Mail emails. Windows Live emails are kept in the C:\Users\USERNAME\AppData\Local\Microsoft\Windows Live Mail folder. Of course, substitute your login name in place of USERNAME.

To make these folders visible, click Tools, Folder Options, View tab and click the "Show hidden files" option from within Windows File Explorer. The individual emails would have the suffix of .eml and a typical file name would be similar to 0B7C36E8-0000002E.eml. Double-clicking any of them will open it in Live Mail. If your old emails don't show, then you'll need to use a program that can undelete deleted files.

After a full reformat, the chance of recovering anything is not good. There are multitudes of "Undelete" programs (Just Google "undelete files"). Most of them allow a free trial that will tell you first whether the files you lost can be recovered. You may want to try a free program called Recuva (piriform.com/recuva). If you're able to recover any .eml files, simply move them to the appropriate folder under your new Live Mail folder.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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