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Solutions: Issue with svchost.exe solved by Microsoft update

My 6-year-old Dell Inspiron runs Windows XP Service Pack 2. Sometimes the system slows dramatically. When I check Task Manager, I find that a file called svchost.exe is using all available CPU. There are normally three svchost.exe files running in my Task Manager. When I have this problem, there is a fourth svchost.exe file open. Clicking End Process and End Program solves the problem.

This sounds a lot like an older problem that occurs when Automatic Updates is enabled. It has been resolved in a patch, so make sure you are up to date on all Microsoft updates, specifically one that can be found by going to and searching for KB927891.

I run Vista Home Premium. Using Internet Explorer 7, I can send an e-mail on a company site using their "Contact Us" Web page. I can't do the same using Internet Explorer 8. I get one of three error messages. I have no problem using Windows Mail directly. Do you have any suggestions?

Try viewing the page in Internet Explorer 8 compatibility mode: Navigate to the trouble page, click Tools, then Compatibility View Settings. The current page should automatically be entered in the "Add this website" box. Click the Add button and then refresh and retry the page.

I have a new Dell Inspiron 1525 laptop with Vista Home Premium. When I followed your June 8 instructions to "generate a system health report," after clicking on Control Panel there is no item titled System and Maintenance — only the word System. Clicking on System, all I get are the specs for my PC. Do you have any suggestions?

You probably have your Control Panel set to "Classic View," so the path I gave didn't match what you're seeing. Here's an easy way to get to it: click the Vista button (Start button) and type Performance. You'll see "Performance Information and Tools" listed at the top of the results. Click its link and then click the Advanced Tools link on the left. This takes you where you need to go. A few readers have written in reporting the error, "The wait for the report generation tool has timed out," when they attempted to run the system health report. Some who got this error had success doing the following: Click the Vista button, click Run, and type "perfmon /report" without the quotes and leaving a space between the word perfmon and the slash (/).

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Issue with svchost.exe solved by Microsoft update 07/26/09 [Last modified: Sunday, July 26, 2009 4:30am]
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