Monday, June 25, 2018
News Roundup

Solutions: Laptop typing numbers, not letters

We recently updated Norton 360 to ensure that it also covered our laptop. Following a lengthy phone call that included multiple updates, we discovered several days later that when typing, numbers often appear instead of letters. It may not be tied to the Norton phone call, but we are unable to resolve our problem. Rebooting did not seem to help, nor did online searches. We are hoping that you have a ready solution.

Somehow you must have inadvertently turned on the numeric keypad function. For keyboards without a separate numeric keypad on the right (like most laptops), pressing the Fn (function) key simultaneously with the key marked "num lk" will toggle this feature on and off. Look for the "num lk" key along the top row of function keys, then press it together with the "fn" key (usually near the bottom left of the keyboard) to toggle it back to Alpha mode.

I have a Toshiba laptop running Windows 7 64 bit. Something caused it to not fully boot up. It's stuck on the welcome screen. I used Defender Offline, which found a Trojan/Java problem and deleted it. It has not helped. I tried a system restore; still nothing, Any suggestions?

It's possible some system files could have been damaged by the virus and are now inoperable. Try doing a system repair as follows: Press and hold the F8 key as your computer restarts. Use the arrow keys to highlight "Repair your computer" and press Enter. On the System Recovery menu choose Startup Repair.

If this doesn't fix the issue, check Toshiba's support website for your particular laptop. Many PCs/laptops come with factory installed repair and recovery tools that offer you options that allow you to first backup your personal data (to a USB drive) and then reinstall a fresh copy of the operating system.

I am running Windows 7 Home Premium with Windows Live Mail 2011. My problem is that I am unable to forward pictures from many emails I receive from friends. I get a message that the pictures cannot be included in my forwarded emails. This occurs only with some of my received emails. Others go without a hitch.

Windows Live mail has had a bug that sometimes prevents forwarding embedded (not attached) pictures. The work around has been to first save and then attach the embedded pictures as an attachment. I have read that a recent (mid May) update has resolved that issue. Go to the Windows Live Essentials site and download the latest version and give it a try.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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