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Solutions: Make sure preferred e-mail font is compatible with system

I am using Windows XP professional, Outlook Express. When composing new e-mails, it always sets font and size to Arial 10 point. I then change it to something else: Georgia 12 point. I have set my preferences for Georgia 12 point under tools, preferences, but it always reverts to Arial 10 point on each new e-mail. When replying to an e-mail, it uses the preference that I have set. Can you help?

Two things may be causing this behavior: Check the Tools, Options, Send tab to make sure that you're using HTML (Rich Text) as the default e-mail format. And on the Compose tab, check to see if you're using a default Stationary. If so, it may be incompatible with your chosen font.

Until a short time ago, all the folders in My Pictures had names. Now the thumbnail folders have no names, and I have not been able to rename them. I'm running Windows XP.

You can toggle the folder names within My Pictures on and off. You probably inadvertently changed the settings. Here's how you change it back: Go into your My Pictures folder and on the menu bar click View, and then Thumbnails. Now hold the Shift key down and again click View Details. You should now see the folder/file names. You can change the View to any of the choices (without pressing the Shift key).

While I am reading my e-mails every day or so, the following message comes on the screen — to free up disk space: "Outlook Express can compact messages — this may take a few minutes." After a little while, the following comes on the screen: "The folder is currently in use by Outlook Express or another application and cannot continue." How do I proceed?

Get a fresh start: Shut down, reboot, then open Outlook Express, but don't go into any folders. Click on Outlook Express at the top of the folder tree so no folders are showing. Then click File, Work Offline. Then File, Folder, Compact all folders. Let it complete the compacting before doing anything else.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Make sure preferred e-mail font is compatible with system 08/01/10 [Last modified: Wednesday, August 4, 2010 10:39am]
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