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Solutions

Solutions: Making sense of antivirus options

I am running Trend Micro Anti-Virus and Webroot Spyware. Since they require a paid subscription annually, I am considering installing the free Microsoft Security Essentials or using Bright House's antivirus and malware protection, also free. Do you recommend one over the other?

Microsoft will always be here, has the resources necessary to keep its product up to date and it will always be compatible with new versions of the operating system, as well as updates along the way. Throw in that it is free, has been getting excellent reviews and takes minimal processing power away from your PC, and I think the answer is a no-brainer. That along with the built-in Windows firewall is all you need to run a safe and efficient PC.

My PC has a virus called Desktop security 2010 agent. It is trying to steal information and trying to get me to buy the rest of its antivirus program. It will not let me delete it and says I am not the administrator and cannot delete it.

I just addressed a similar issue in this column a few weeks ago. Instead of repeating the lengthy response here, go to www.tampabay.com/writers/article501557.ece and click on the Solutions link for Friday, April 9. Once you get straightened out, make sure you install a good antivirus to help prevent future infections.

I have a Seagate external drive, and if it is turned on when I start my computer, it will not boot. I get an "Error loading Operating System" message. Can this be corrected so that I can leave Seagate on all the time?

It sounds as if the boot order in your BIOS is set to check your external drive first. This is easily changed. You'll need to enter your PC's BIOS (Basic Input/Output System) by rebooting and pressing one of your Function keys. F2, F10 or the Del key are common choices.

While rebooting it should display which key to use to enter the BIOS setup. I recommend setting the first boot device as CDROM, then the internal hard drive and then the external drive.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Making sense of antivirus options 05/02/10 [Last modified: Thursday, May 6, 2010 8:22am]
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