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Solutions: Missing e-mail? Check junk, spam mail settings

We have several people who are trying to send us e-mail and we do not receive them, yet some of their mail does get to us. None of these people is logged in as "do not receive file." I have Microsoft 7 and Outlook.

Some ISPs have size limits, both cumulative and individual; make sure that these e-mails comply with those settings. But my best guess would be that they are somehow getting flagged as junk mail. Check the junk mail folder to see if they are there. Some junk mail settings just delete them as they arrive, so you may want to check your junk mail settings and try turning them off temporarily to see if that is the issue.

I use Windows XP on a 9-year-old Sony Vaio computer. Whenever I am prompted to update Adobe, I do so following the prompts (rebooting, etc.). But then I can't get on the Internet. It just freezes, and I have to restore to wipe out the change. Now YouTube videos keep pausing and starting up again, and a prompt tells me it's because I need to update my browser.

I don't like the sound of this. First, uninstall all Adobe products through control panel/add remove programs. Run your browser and check under tools/Internet options/programs/manage add-ons, that Adobe Reader and Flash are no longer showing. Check to see if your browser now connects and behaves as expected.

If it works as expected, go to the Adobe site On the right side of the screen under downloads, install both Adobe Reader and Adobe Flash Player. Make sure to uncheck the "include in your download" option box for the Google toolbar for each download. No need to further complicate things with extra toolbar gadgets. And as a general safety rule, never update either of these products from a pop-up window. Always go directly to the Adobe website and do the download/update directly from that site. Of course, make sure your antivirus security program is active and up to date and returning clean scans before doing any of this.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Missing e-mail? Check junk, spam mail settings 02/27/11 [Last modified: Sunday, February 27, 2011 3:30am]
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