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Solutions: Music is gone from Windows Live Mail

Can I attach music to my e-mail so that when the recipient opens it, it starts playing immediately? My system is Windows 7, and I use Windows Live Mail. I have Googled this question but I did not understand the answer. The instructors at our computer class said that it cannot be done in Windows Live Mail.

That was possible on the first versions of Live Mail, but Microsoft disabled that feature due to security concerns. In Outlook Express it was as easy as clicking Format, Background, Sounds and then navigating to your sound file.

I am running a Lenovo Windows 7 PC. When I go into some websites I cannot hit the back arrow at the top left of the screen. This happens at about 90 percent of the sites that I go into, which forces me to log out of that site and go back into either Road Runner or AOL. I don't understand why this is happening.

Yes, this is very aggravating. What you don't see is that en route to the destination, that website piles up one or more copies of its URL (or ads on that site) in your browser history, and you are kept captive on that page. Clicking the Back arrow twice quickly will work sometimes. You can also use Tracking Protection options within Internet Explorer (Tools, Safety, Tracking Protection), but the best way is to simply right-click on the Back arrow (IE version 9) or click the drop-down button by the navigation arrows (IE version 8). This will display your recent URL history and then simply select the page to which you want to navigate.

I have a Dell Dimension C521 computer running Microsoft Windows XP, Media Center Edition Version 202, Service Pack 3. Norton Utilities is my virus security program. I would like to switch to Microsoft Security Essentials but don't know if my system is compatible. Is it?

Windows XP Service Pack 3 and all versions since are compatible with Microsoft Security Essentials, so it looks like you are good to go. Make sure you completely uninstall Norton before installing Security Essentials and download the software only from

When I attempt to go on the Internet, Microsoft Process Kill Utility comes up and says it has encountered a problem and needs to close. How can I get rid of this message?

This doesn't sound good. First, try running Internet Explorer in no add-on mode as follows: Click Start, Run, type "iexplorer-extoff" (without the quotes). If you don't see the ''process kill'' message, then check to see which add-ons are currently in use (Tools, Manage add-ons). Try disabling anything that looks unfamiliar or suspicious. I would also download and run the free trial version of MalwareBytes AntiMalware from this URL: This is a direct link to the download and will initiate the download dialog. Let it scan and follow the returned recommendations.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Music is gone from Windows Live Mail 10/07/12 [Last modified: Sunday, October 7, 2012 4:30am]
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