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Norton security objection to AntiMalware MalwareBytes has a quick fix

I'm running Norton Internet Security, Version 20.3.1.22. I also installed AntiMalware MalwareBytes. However, Norton requested that it be removed. Do you think this is a legitimate request? Why can't I also have AntiMalware MalwareBytes resident on my system?

That is a known issue with Norton. It is probably objecting to a registry entry made by MalwareBytes that checks to see which version of the software you're running at bootup. You can go into NIS (Norton Internet Security) and exclude MalwareBytes if you want to keep it off the Norton reports.

I am using Windows Vista and Microsoft Office 2010. When I click on any link in any MS Office program I get an error message that tells me that the "operation canceled due to restrictions in effect on the computer." Within Microsoft Works and in any .pdf file the links will work just fine. What can I do?

This is probably due to Internet Explorer not being set as the default browser. One way this could happen is by installing Adobe Flash updates that also installs Chrome by default, unless you uncheck it. Try setting Internet Explorer as the default browser as follows (for Windows Vista): Open Internet Explorer, click Tools, Internet Options then the programs tab. Under "Choose how you open links" select "Always in Internet Explorer."

My computer is advising me that I should activate my firewall. When I go to Control Panel and try to start the firewall to recommended options nothing happens. All of the suggested help options are all referrals and end up not helping at all.

If the Windows firewall will not start, it could be an indication of a virus. If the virus is disabling use of the firewall, it probably already had control of whichever antivirus you have installed as well. What you need to do is bypass Windows, boot to a DVD that contains a virus check and have it examine your hard drive. This is what Microsoft Defender Offline does. Go to www.tinyurl.com/TBT01 to read more about the Defender Offline and create your DVD.

What has happened to the Java issue? I read a few articles in your paper saying to disable it and there seemed to be panic about it from Homeland Security. I asked my bank and they said they never heard there was a problem, and I told everyone I knew but they think I am nuts.

We need to differentiate between Javascript, which is used everywhere on most Web pages, and Java the add-in that allows Java programs to run. It is the latter that was the problem. The particular problem with the Java add-in you referred to has since been fixed with subsequent updates, but with "zero-day" exploits such as that one, they attack the security vulnerability on the same day that the vulnerability becomes known. Too late then for an update. My recommendation is to continue with Java disabled in your Web browser. If you have to have it enabled for a particular site or application, enable it manually while you need it and then disable it. Why expose your PC to more vulnerabilities than necessary? For Internet Explorer, Java can be disabled in the Tools, Manage Add-ons window.

Send questions to personaltech@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Norton security objection to AntiMalware MalwareBytes has a quick fix 09/06/13 [Last modified: Friday, September 6, 2013 6:55pm]
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