Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions: Notebook downloads fast but desktop is slow

I have a 4-month-old Notebook, Wi-Fi connected, Windows 8, running at 1.50 GHz, and a 2-week-old desktop, cable connected, Windows 8.1, running at 1.40 GHz. Facebook experience on the Notebook is lightning fast downloading pictures, info, etc. On the desktop it is pain­stakingly slow with intermittent messages, lasting for a few seconds, that connection to the website has failed but then is quickly reestablished. Takes maybe 30 seconds before scroll bar can be used. When activated once, it stops for perhaps another 30 seconds. Various sessions with tech supports have been unable to determine why this is happening.

This could be anything from bad hardware, corrupt operating system, virus/malware or browser add-ons. Start by running Internet Explorer in No add-on mode (press Windows Key + R key and enter iexplore.exe -extoff). Check and see if you have the same problems. If not, try eliminating add-ons until you find the offender. Next, try booting into Safe mode with networking. Again, check for the same issues. Check to see if you get better results using wireless rather than cable connection on the desktop to rule out a bad network adaptor. And of course, make sure you're getting clean scans from your antivirus.

I have a HP laptop ENVYdv7t Quad Edition computer, less than 2 years old, that I put in the shop for maintenance, which included installing Sophos security, upgrading from Windows 8 to Windows 8.1, removing bloatware and clutter and two viruses. Returning home, I discovered my laptop would no longer print from my Cannon MG 6120 printer as it did before on Windows 8.0.

First thing to do is download the latest MG 6120 printer drivers from Canon's support website (usa.canon.com/cusa/support). There is a new version of the drivers for 8.1, and it probably wasn't part of the Windows 8.1 upgrade. You may also need to go through the installation/connection process to reestablish security connections to your router if you are using wireless access.

This week I was targeted for this Windows Service Center scam. I didn't fall victim but perhaps other new users will. The people performing the hoax sound remarkably professional and officious.

Let's make this a public service announcement for all then: You will never receive a legitimate unsolicited call offering to fix a "reported problem" with your PC. Repeat, never. These are all scams, 100 percent of the time. Don't spend any time talking to these people or give them even the slightest bits of information.

I am the new owner of an Epson Workforce 645 printer. Every time I print a document an extra page prints telling me what I have just done. Can you help me stop wasting paper?

This is a feature of Microsoft Word that is normally turned off. It sounds as if you have this turned on. From within Microsoft Word, go to the Print … dialog (File, Print) and then click the Options button. Look in the "Include with document" section and uncheck the "Document properties" box. This should now stay turned off as the default.

Send questions to personaltech@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Notebook downloads fast but desktop is slow 07/04/14 [Last modified: Friday, July 4, 2014 6:15pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Deputies find 24 dogs, 2 birds, 2 cats, 1 child in Hernando home

    Public Safety

    SPRING HILL —A woman was arrested Monday on charges of animal cruelty after deputies said they found injured animals at her Spring Hill home.

  2. New Graham-Cassidy health care plan stumbles under opposition from governors

    Nation

    WASHINGTON — The suddenly resurgent Republican effort to undo the Affordable Care Act was dealt a blow on Tuesday when a bipartisan group of governors came out against a proposal gaining steam in the Senate.

    Sen. Lindsey Graham, R-S.C., joined by, from left, Sen. Roy Blunt, R-Mo., Majority Whip John Cornyn, R-Texas, Sen. John Barrasso, R-Wyo., Sen. Bill Cassidy, R-La., Senate Majority Leader Mitch McConnell, R-Ky., and Sen. John Thune, R-S.D., speaks to reporters as he pushes a last-ditch effort to uproot former President Barack Obama's health care law, at the Capitol in Washington, Tuesday, Sept. 19, 2017. To win, 50 of the 52 GOP senators must back it -- a margin they failed to reach when the chamber rejected the effort in July. [/J. Scott Applewhite | Associated Press]
  3. Joe Maddon on being back at Trop, Cash, a new stadium

    Blogs

    More to come later, but a couple of quick early highlights from former Rays manager Joe Maddon's return to the Trop with the Cubs:

    Joe Maddon, right, speaks with Rays pitching coach Jim Hickey before Tuesday's game at Tropicana Field.
  4. Former Lightning forward Brian Boyle diagnosed with cancer, expects to keep playing

    Lightning Strikes

    New Jersey Devils forward Brian Boyle has been diagnosed with chronic myeloid leukemia, a type of bone-marrow cancer that the team's doctor said can largely be treated with medication.

    Brian Boyle has been diagnosed with chronic myeloid leukemia, a type of bone-marrow cancer that the team's doctor says can be treated with medication, the Devils announced Tuesday. [AP photo]
  5. Editorial: Genshaft right to oust USF St. Petersburg leader

    Editorials

    In times of crisis, leaders cannot abandon ship and be unclear about their whereabouts. That is essentially what the leader of the University of South Florida St. Petersburg did with Hurricane Irma headed this way. Sophia Wisniewska's actions fell short of what should be expected from an experienced administrator …

    Sophia Wisniewska’s actions fell short of what should be expected from an experienced administrator responsible for the safety of her students and the security of her campus, and the move by USF president Judy Genshaft, above, to fire her was appropriate.