Monday, June 18, 2018
News Roundup

Solutions: Password manager may foul up Word

When I scan a document and send it to Microsoft Word, it shows up scrambled. I could not resolve this issue by changing the character encoding. When I leave Microsoft Word, I receive this message: Exception Write Error in module spCapBtn.dll at 000287BB.

I also receive the error message when I try to change a pdf file to Microsoft Word with a software program I have on my PC. I have not had this problem in the past and am not aware of when this change took place. Malwarebytes and Microsoft Security Essentials do not show any issues. I am running Windows 7 on my PC.

spCapBtn.dll is a component of Kaspersky Password Manager and is made to be hooked into different applications. It is possible that it is causing an issue with Microsoft Word. I am not that familiar with the Kaspersky Password Manager product, but I'm assuming that it is part of the Kaspersky Antivirus suite. I would first check their support website to see if there are any updates or known issues. Otherwise, see if you can disable the Kaspersky Antivirus temporarily and try Microsoft Word again. Of course if you are not running Kaspersky AV and this component was left behind in a prior uninstall, go to Control Panel, Add/Remove Programs and uninstall the product to see if this helps.

I find my computer is sending mail to my contacts that I have not sent. I have run a full Malwarebytes Anti -Malware scan and it hasn't found any problems. I also have Microsoft Security Essentials and Windows Defender that says my computer is fully protected. Could you please advise what I might do to correct this problem? I have a Windows Vista Basic system.

You did not specify which email based system you're using, but whenever something like this happens, immediately change your email password. Just because people are receiving email that appears to be from you, it doesn't mean it's coming from your PC. Make your password more complex, using numerals and symbols.

I have been unable to log on to Windows Live Mail for weeks now. I keep getting the message "Pop3 Server taking too long to respond. Do you want to wait another 60 seconds?". The message keeps repeating but I can't send or receive any new emails. Please help. Thanks.

You'll need to make sure you have the correct POP3 server settings.

Click the Windows Live Mail button (very top left corner, I'm sorry but I don't know what they call this - very unintuitive). Select Options, then Email Accounts. Select the email account you're having issues with and click Properties. Click the Servers tab and make note of the incoming POP3 server address. Next contact your ISP email provider and verify that these settings are still valid. You can also try connecting to your email directly through your browser and not the Windows Live Mail client application to make sure your account identification and password settings are correct.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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