Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions

Solutions: Password manager may foul up Word

When I scan a document and send it to Microsoft Word, it shows up scrambled. I could not resolve this issue by changing the character encoding. When I leave Microsoft Word, I receive this message: Exception Write Error in module spCapBtn.dll at 000287BB.

I also receive the error message when I try to change a pdf file to Microsoft Word with a software program I have on my PC. I have not had this problem in the past and am not aware of when this change took place. Malwarebytes and Microsoft Security Essentials do not show any issues. I am running Windows 7 on my PC.

spCapBtn.dll is a component of Kaspersky Password Manager and is made to be hooked into different applications. It is possible that it is causing an issue with Microsoft Word. I am not that familiar with the Kaspersky Password Manager product, but I'm assuming that it is part of the Kaspersky Antivirus suite. I would first check their support website to see if there are any updates or known issues. Otherwise, see if you can disable the Kaspersky Antivirus temporarily and try Microsoft Word again. Of course if you are not running Kaspersky AV and this component was left behind in a prior uninstall, go to Control Panel, Add/Remove Programs and uninstall the product to see if this helps.

I find my computer is sending mail to my contacts that I have not sent. I have run a full Malwarebytes Anti -Malware scan and it hasn't found any problems. I also have Microsoft Security Essentials and Windows Defender that says my computer is fully protected. Could you please advise what I might do to correct this problem? I have a Windows Vista Basic system.

You did not specify which email based system you're using, but whenever something like this happens, immediately change your email password. Just because people are receiving email that appears to be from you, it doesn't mean it's coming from your PC. Make your password more complex, using numerals and symbols.

I have been unable to log on to Windows Live Mail for weeks now. I keep getting the message "Pop3 Server taking too long to respond. Do you want to wait another 60 seconds?". The message keeps repeating but I can't send or receive any new emails. Please help. Thanks.

You'll need to make sure you have the correct POP3 server settings.

Click the Windows Live Mail button (very top left corner, I'm sorry but I don't know what they call this - very unintuitive). Select Options, then Email Accounts. Select the email account you're having issues with and click Properties. Click the Servers tab and make note of the incoming POP3 server address. Next contact your ISP email provider and verify that these settings are still valid. You can also try connecting to your email directly through your browser and not the Windows Live Mail client application to make sure your account identification and password settings are correct.

Send questions to gbrink@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Password manager may foul up Word 04/01/12 [Last modified: Sunday, April 1, 2012 4:30am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Pinellas receives two charter school applications

    Blogs

    Following a two-year dry spell, the Pinellas County school district has received two new applications to open charter schools in St. Petersburg.

    Windsor Preparatory Academy in St. Petersburg could be home to Pinellas Academy of Math and Science's St. Petersburg campus. The Pinellas County school district received a charter school application from that school's leadership this fall to open in 2018.
  2. Southern Heritage group draws fire for posting personal information of Confederate statue opponents

    Politics

    TAMPA — Curtiss Wilson is an 89-year-old Tampa resident who fought in the civil rights movement.

    A report by Save Southern Heritage Florida includes the "affiliation" of more than 100 people who spoke at the July 19 commission meeting in favor of removing  the Confederate monument from in front of the old county courthouse in Tampa. People on the list say the report was meant to intimidate and harrass opponents of the monument. Save Southern Heritage director Doug Guetzloe said the report is "opposition research" meant to to inform elected officials about who was speaking on the issue.
[Save Southern Heritage Florida]
  3. Gen. Votel interview: 'A bit of a stalemate' in Afghanistan, but a chance to optimize gains there

    Military

    In developing the plan for the war in Afghanistan that he announced Monday night, President Donald Trump consulted with advisers including his military leaders throyugh their chain of command.

  4. Water Street Tampa unveils illustrations showing downtown's transformation

    Business

    TAMPA — Water Street Tampa, the sweeping, 50-plus acre redevelopment project in Tampa's urban core, has unveiled new images and video of what the downtown district will look like upon completion.

    Strategic Property Partners released a conceptual image of what the Tampa skyline will look like once its redevelopment of 50-plus acres of downtown will look like. [Photo courtesy of  of SPP]
  5. Bill Nelson shares Rick Scott's cautious stance on Confederate monuments

    Blogs

    On the issue of Confederate monuments, Sen. Bill Nelson is taking the cautious route of Gov. Rick Scott.