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Solutions: Printer trouble? Start with drivers

I have a Canon MP610 printer. It will print fine from top to bottom, but recently the left to right is off. It starts about 2 inches in from the left and cuts off the right side.

With any printer problem, make sure you have the latest device drivers and software (check Canon's support Web site). If the program you're printing from has a "Print Preview" option, check to see if margins look right. If not, then you can modify the margins there. Using the "Shrink to fit" option in the Internet Explorer Print Preview can solve many Web page printing issues.

I have a Dell Inspiron 8100I. I upgraded from Microsoft Windows XP Pro to Vista Business Edition, and now I can't connect to the Internet. It appears that the NIC drivers are not compatible. I could not find any information on Dell's Web site for this.

You didn't specify what brand of NIC (network interface card) you have. You need to find that information in the documentation that came with your system or by checking Device Manager (Control Panel, Performance and Maintenance, Performance and Maintenance window, click the System icon near the bottom of the window, then the Hardware tab and finally the Device Manager button). Once you've identified the brand and model, go to the appropriate Web site (from a connected PC, of course) to download the latest drivers. A Google search of the model plus the word "drivers" should get you going in the right direction.

My eMachine came with Webroot, which expired last year. I tried to download OneCare, but I couldn't delete Webroot and there was no phone number with OneCare to help me, so I had to renew with Webroot. Now Webroot is due to expire again and I would prefer to go with OneCare. Do you have a phone number for a tech to walk me through the process?

Click Start, Settings Control Panel, Add or Remove Programs and try to uninstall Webroot. If you run into problems, check this Web page (http://resnet.bridgew.edu/sophostrouble.htm), which includes a utility for removing Webroot Spysweeper. Microsoft is launching Microsoft Security Essentials, a new security anti-malware solution, this year. This product will be free. Meanwhile, you should be able to install the trial of OneCare from http://onecare.live.com. Check links under Help and Support for advice.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Printer trouble? Start with drivers 10/04/09 [Last modified: Sunday, October 4, 2009 4:30am]
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