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Solutions: Problem saving attachments in Windows Mail

When I installed Windows Vista Ultimate 18 months ago, I started using Windows Mail. All seemed okay until about four months ago, when I was unable to open any attachment. If I right-click and select Save All, I get, "The command failed to execute." If I right-click and select Save Attachment, I get, "There was an error saving one or more of the attachments. Please check your free disk space and try again." I checked the Microsoft Support page, and there are a lot of others out there having the same problem. I installed Service Pack 1. It was no help.

This seems to be a known issue and may have something to do with an incompatibility with Internet Explorer 8. One partial workaround is to edit the Start In property of the shortcut used to run Windows Mail (just type Windows Mail in the Start Search box and it should appear at the top of the list). Right-click it and choose Properties. Make sure the Start In value is "UserProfile." You can also try opening the e-mail and then click and drag the attachment to your desktop instead.

I recently received an HP Compaq laptop. I have Norton Internet Security, Norton Utilities and Norton PC Checkup installed. I've been told that the Norton products are not recognized by this system and I should delete them and purchase the McAfee Security Software and have it installed instead. Would you please enlighten me?

Nonsense. The Norton products will work just fine on your HP Compaq. Just make sure your subscription is active and your installed versions are up to date. If it is just a trial subscription that came with a new computer, my only other recommendation would be to consider switching to a Microsoft product such as OneCare. Soon Microsoft will be releasing a free solution with antivirus, antispyware and antimalware. And while there is nothing wrong with the Norton products, personally I feel the Microsoft offerings are less complicated and will keep your PC just as safe.

I have a problem with old, deleted e-mail addresses popping up in the "To" line. I've deleted these from the Contacts section of Outlook but they seem to be still stored somewhere. How do I clear them out?

Just highlight the address in the "To" line and press Delete. This should remove them from the nickname cache.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Problem saving attachments in Windows Mail 07/05/09 [Last modified: Sunday, July 5, 2009 4:30am]
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