Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions: Problems sending email using Word

I purchased a new computer earlier this year with Windows 8. My old computer used XP, and I never had any problems with it. Now, when I send emails to three of my friends, they get many pages of code with no conversion to text. I am using Microsoft Word. Any recommendations for a fix?

If you are sending out Microsoft Office Word documents in your email with a later version from your Windows 8 PC, it is possible that your friends do not have a matching version on their PCs. That would explain the "code," which is actually just the binary encoding of the Word document. Your friends can go to www.microsoft.com/en-us/download/details.aspx?id=4 to download/install the Microsoft Office Word Viewer. This should allow them to read your Word documents.

Looks as if the XP system I am using will no longer be supported by Microsoft after April 8. Should I be concerned with this? Are there any options other than buying a new computer? I have a 10-year-old desktop.

There are a few concerns. The most immediate is your antivirus protection. If you are using Microsoft Security Essentials, the automatic definitions may end sometime this July, last I heard. You can replace it with another brand that supports Windows XP (Norton, McAfee, etc.). Any new vulnerabilities that are discovered in the browser and the operating system will not be fixed in future updates; that is a long-term issue. Whichever browser you are using, make sure you keep up with the latest security updates available for XP. Microsoft just released one final security update for Windows XP/Internet Explorer. Go to Windows Update and check that you have all available updates installed. Make sure you practice safe Internet browsing habits, and back up your data on a regular basis. You'll eventually have to move on to a new PC, but you still may be able to squeeze another year or two from your XP system.

I have a Time Warner email account, and I view my emails through webmail.roadrunner.com. I have a friend who has an email account with Microsoft Exchange. When he sends me an email, I always receive an attachment titled winmail.dat. Is there anything I can do to stop receiving this attachment? Even when he sends me an attachment, the only attachment I receive is the winmail.dat attachment.

The reason you are receiving the winmail.dat attachments is that your friend is sending his email in rich text format, and the attachment is the plain text version. He could change his sending output to plain text, and that would be one way to solve the problem. You can also check Webmail to see whether there is an option for receiving rich text emails. If he is sending other attachments that you are not receiving, check the Webmail security options to make sure unrecognized attachments are not being blocked.

Send questions to personaltech@tampabay.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Problems sending email using Word 05/23/14 [Last modified: Friday, May 23, 2014 7:28pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Bill Clinton coming to Miami Beach on Saturday for mayors' convention

    Blogs

    From our friends at the Miami Herald:

    Former President Bill Clinton gives the opening address to kick off a meeting of International Aid Groups at the InterAction Forum 2017 at the Washington Convention Center on June 20.
  2. Obama's secret struggle to punish Russia for Putin's election assault

    National

    WASHINGTON — Early last August, an envelope with extraordinary handling restrictions arrived at the White House. Sent by courier from the CIA, it carried "eyes only" instructions that its contents be shown to just four people: President Barack Obama and three senior aides.

    Russian President Vladimir Putin, left, and Barack Obama shake hands at the COP21 UN Conference on Climate Change in Paris, France, Monday, Nov. 30, 2015. [Mikhail Klimentyev | Sputnik, Kremlin Pool Photo via AP]
  3. GOP's challenge: Finding votes for Senate health care bill (w/video)

    National

    WASHINGTON — Senate Majority Leader Mitch McConnell has finally unwrapped his plan for dismantling President Barack Obama's health care law. Now comes his next challenge — persuading enough Republicans to back the measure and avert a defeat that could be shattering for President Donald Trump and the GOP.

    Sen. Rand Paul, R-Ky., speaks to reporters at the Capitol after Republicans released their long-awaited bill to scuttle much of President Barack Obama's Affordable Care Act, at the Capitol in Washington, Thursday, June 22, 2017. He is one of four GOP senators to say they are opposed it but are open to negotiations, which could put the measure in immediate jeopardy. [Associated Press]
  4. Trigaux: Halfway through 2017, a closer look at six drivers of the Tampa Bay economy

    Business

    We're nearly halfway through 2017 already, a perfect time to step back from the daily grind of business and ask: How's Tampa Bay's economy doing?

    Is there one theme or idea that captures the Tampa Bay brand? Not really but here's one possibility. The fun-loving annual Gasparilla "Invasion" of Tampa is captured in this photo of 
The Jose Gasparilla loaded with pirates of Ye Mystic Krewe of Gasparilla on its way this past January to the Tampa Convention Center. In the future a vibrant downtown Tampa or St. Petersburg may be the better theme. [CHRIS URSO   |   Times]
  5. Harmeling first woman to receive lifetime honor at Sneaker Soiree in Tampa

    Human Interest

    TAMPA — For the last quarter-century, she has combined passion and meticulousness to keep the Gasparilla Distance Classic humming and evolving. Indefatigable and detailed, Susan Harmeling braces for every race-weekend contingency.

    Susan Harmeling gives a speech after accepting an award  during the annual Sneaker Soiree, at TPepin's Hospitality Centre, Thursday, June 22, 2017.