Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions: Remove BigFix from your Gateway or eMachine

I have a Gateway GT5404 computer with Windows Vista Home Premium. In the lower right corner on the task bar there is an icon called BigFix and a message that BigFix requires my attention. Could that be a virus or something that could harm my computer?

BigFix was a utility that was preinstalled on PCs by Gateway (and eMachines) that assisted them with technical support. It is no longer supported and you can safely remove it by going to Control Panel, Add/Remove Programs. You can find more details at http://help.bigfix.com/kb/kb50.html.

My understanding is that you should not use msconfig.exe to permanently disable startup programs. Instead, the Microsoft system internal tool, Autoruns, should be used.

I wrote about AutoRuns (www.sysinternals.com, listed under Process Utilities) last fall, and thank you for reminding me to mention it here again. SysInternals is part of Microsoft, and the utility programs available there are safe, well-written and compact. AutoRuns goes into quite a bit more detail than some of the other tools, and people may find it easier to use than MSCONFIG.

I installed a new printer, an HP PSC Photosmart C4400, and it came with a program I don't want, Customer Participation Program 11.0. I tried to uninstall the usual way, (Control Panel, Add/Remove Programs) but it won't uninstall. HP Help directed me to the site http://support.microsoft.com/kb/290301. I'm leery of free downloads that try to sell help. All I want to do is recapture the 250 MB this program uses.

The site HP directed you to is the download for the Microsoft Windows Installer CleanUp Utility. It is safe to download and use. Just make sure you read the instructions on that page with details on its use. It can be a very useful program when used to clean up installs/uninstalls that have gone awry.

Note: Last week, we published information on the MailStation computerless e-mail solution. Some readers wrote in to recommend a solution by the name of MailBug. It is made by Landel (landel.com). You can call toll-free 1-877-467-4917.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Remove BigFix from your Gateway or eMachine 05/24/09 [Last modified: Sunday, May 24, 2009 4:30am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Allegiant flight makes emergency landing in California after smoke fills cabin

    Airlines

    FRESNO, Calif. — Smoke filled the cabin of an Allegiant Air jet after it landed at a California airport on Monday, forcing coughing passengers to cover their faces with shirts and firefighters to board the plane, authorities said.

    This frame from mobile phone video shows smoke inside an Allegiant Air jet after it landed at Fresno Yosemite International Airport in California's Central Valley, Monday, Sept. 25, 2017. Smoke filled the cabin of an Allegiant Air jet after it landed at the airport on Monday, forcing coughing passengers to cover their faces with shirts and firefighters to board the plane, authorities said. Allegiant said no passengers or any of the six crew members were injured. [Estevan Moreno via AP]
  2. Forecast: Sunny skies, drier air dominate throughout Tampa Bay region

    Weather

    Drier air continues to filter into the Tampa Bay area on Tuesday, with clear skies and a slight chance of light rain during the afternoon.

    Tampa Bay's 7 day forecast. [WTSP]
  3. Florida education news: Makeup days, graduation honors, sex education and more

    Blogs

    MAKEUP DAYS: Hillsborough County schools will eliminate four early release days to meet minimum state time per course, after missing seven days because of Hurricane Irma. • Indian …

    School classrooms are back up and running after Hurricane Irma. Districts are now setting makeup schedules for time missed.
  4. Rick and Tom podcast: Bucs' Gerald McCoy frustrated with disrespectful fans

    Bucs

    Rick Stroud and Tom Jones discuss Gerald McCoy's latest comments on disrespectful fans who attack his teammates, Donald Trump, protests by DeSean Jackson and Mike Evans, and his respect for the …

    Tampa Bay Buccaneers defensive tackle Gerald McCoy (93) warms up before an NFL game between the Tampa Bay Buccaneers and Minnesota Vikings at U.S. Bank Stadium in Minneapolis, Minn., on Sunday, Sept. 24, 2017.
  5. Tampa heading into several tough budget years

    Local Government

    TAMPA — Less pain now, more pain later.

    The Tampa City Council will hold a final public hearing on the proposed 2018 city budget and property tax rate at 5 p.m. Thursday on the third floor of Old City Hall, 315 E Kennedy Blvd.