Wednesday, June 20, 2018
News Roundup

Solutions: Solving 'Run Error 383'

I tried to update Malwarebytes Anti-Malware and got this message: "Run Error '383' text property is read only." Can you help?

There are two possible steps to fix this issue depending on whether it is due to missing Microsoft Visual Basic 6.0 Common Controls (mscomctl.ocx and comctl32.ocx) or a problem in your current Malwarebytes configuration files/registry. Always try the easiest fix first, which in this case is downloading the Microsoft Visual Basic 6.0 Common Controls: Go to microsoft.com/en-us/download/details.aspx?id=10019 and click the Download button. On the Web page, click to expand the Install Instructions and follow the steps. If you still experience the error when running Malwarebytes, proceed to this:

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer.

3. Download and run utility program mbam-clean.exe from malwarebytes.org/mbam-clean.exe.

4. Restart your computer when prompted.

5. After the computer restarts, install the latest version from malwarebytes.org/mwb-download.php.

I bought a Dell Windows 8.1 desktop recently, and I'm keeping my old Windows XP as a backup. I'm not using it to access the Internet or email, but wonder if it's okay to use it that way if my main PC goes down. I do a lot of buying and selling online and must have one working every day.

Microsoft is no longer issuing operating and security system updates for Windows XP. You'll need to have an updated third-party (Norton, McAfee, etc.) antivirus that supports XP, but there could be vulnerabilities at the browser and operating system level that are not covered by it. If you need to use your XP PC for financial transactions, be cautious and deliberate in your online activity. The further we get from the end-of-support date (April 2014), the more vulnerable XP will become. There are still many PCs running XP, and you can be sure the scammers and crooks will try to target them to take advantage.

I am using Windows XP with SP3 and periodically perform maintenance and cleanup, including deleting temporary Internet files. But cookies remain, and the list of cookies is growing. How do I get rid of them?

The easiest way is to open Internet Explorer and click Tools, Internet Options. The following may differ slightly, depending on which version of IE you have, but find the button to delete temporary Internet files and make sure the cookies option is selected. To do this manually for Windows XP, open a file explorer window, go to C:\Documents and Settings\\cookies. You can then delete them by selecting one or all files. Ctrl-A selects all files, or you can click the first file, hold down the shift and click the last file. Holding down just the Ctrl key and clicking individual files will allow you to select multiple files. Once the files are selected, hit the DEL key.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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