Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions

Solutions: Stamping out a virus once and for all

I use a Gateway PC with up-to-date XP operating system and Microsoft Security Essentials. Security Essentials pops up often saying I am at risk. I click "Clean Computer" and it tells me that I am infected with "Trojan:Win32/Stresid.gen." Security Essentials cleans this up, but then a little later we repeat the same thing. I have tried to fix this using ComboFix and AntiMalware, but it is still there.

First, let's get rid of any old System Restore files as follows: Click Start then right-click Computer and select Properties. In the left pane, click System protection. Under Protection Settings, click the Configure button. Under Disk Space Usage, click Delete, then Continue and then OK. Reboot into Safe Mode with Networking (press F8 as the computer starts but before Windows loads). Download and run Malwarebytes AntiMalware program directly from www.tinyurl.com/2fwj868. This will initiate a download of AntiMalware from MalwareBytes.org without first navigating to a new screen, so be aware for the Internet Explorer download dialogue. Ignore any trial offers along the way. An important part of this download link is that it gives a random name to the downloaded executable setup to sneak past your virus. Let it install and run performing a "Full Scan" and follow all recommendations when it completes. Reboot normally.

I keep a high-capacity USB flash drive connected to my Windows Vista computer. I am concerned that my personal files on that drive would be at risk if the drive was stolen. Is there any way I can password protect to make it unreadable if it falls into the wrong hands?

Forget passwords on folder or individual files. They are easy to defeat and are not really true safeguards. Other options are flash drives with built-in encryption such as the Kingston DTVP-M or you can go the software route using free programs such as TrueCrypt (www.truecrypt.org) or FreeOTFE (www.freeotfe.org).

When logging into my Yahoo e-mail from the inbox, I lose my vertical scroll bar and my ability to page up/down. I have a Gateway laptop with IE 9, and Vista Home Premium. I did a system restore, but that didn't help.

First thing always is to make sure your antivirus/malware software is up to date and returning clean scans. Next, try running Internet Explorer in no add-on mode as follows:

For Windows Vista, click Start, All Programs, Accessories, System Tools, Internet Explorer (No Add-ons). If it seems to fix the problems you were experiencing, restart Internet Explorer normally, click Tools, Manage Add-ons. Disable all add-ons but one. Exit and then restart Internet Explorer. Keep repeating until you come to the add-on that causes the problem. If the issue still persists, try resetting Internet Explorer back to factory standard by clicking Tools, Internet Options, Advanced Tab, and click the Reset button. First try it without checking the Delete personal Settings option, then with it if still no luck.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Stamping out a virus once and for all 09/18/11 [Last modified: Sunday, September 18, 2011 7:05pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Car bomb kills 13, injures 24 in Baghdad; Islamic State claims responsibility

    World

    BAGHDAD — A car bomb exploded outside a popular ice cream shop in central Baghdad just after midnight today, killing 13 people and wounding 24, hospital and police officials said.

  2. Leaping shark floors angler in Australia

    World

    In The Old Man and the Sea, Ernest Hemingway's protagonist battles for three days to pull in his prized catch. For Terry Selwood, it came a little more suddenly.

    A 9-foot shark lies on the deck of a fishing boat at Evans Head, Australia on Sunday. Fisherman Terry Selwood said he was left with a badly bruised and bleeding right arm where the shark struck him with a fin as it landed on him on the deck. [Lance Fountain via AP]
  3. Rays rally twice to beat Rangers (w/video)

    The Heater

    ARLINGTON, Texas — Starting Erasmo Ramirez on Monday after he closed out Sunday's marathon win turned out, despite the Rays' best intentions and rigid insistence, to be a bad idea as he gave up four runs without getting through three innings.

    Erasmo Ramirez, starting a day after closing a 15-inning marathon, struggles against the Rangers and comes out after throwing 43 pitches in 21/3 innings.
  4. Britain investigating missed signals over Manchester bomber

    World

    LONDON — Britain's domestic intelligence agency, MI5, is investigating its response to warnings from the public about the threat posed by Salman Abedi, the suicide bomber who killed 22 people and wounded dozens more in an attack at a crowded Ariana Grande concert in Manchester, England, last week.

    People gather Monday at St. Ann’s Square in Manchester, England, to view tributes to victims of the suicide bombing that killed 22 on May 22 as a concert by Ariana Grande was concluding.
  5. Trump condemns killing of pair who tried to stop racist rant

    Nation

    The mayor of Portland, Ore., on Monday urged U.S. officials and organizers to cancel a "Trump Free Speech Rally" and other similar events, saying they are inappropriate and could be dangerous after two men were stabbed to death on a train as they tried to help a pair of young women targeted by an anti-Muslim tirade.

    Coco Douglas, 8, leaves a handmade sign and rocks she painted at a memorial in Portland, Ore., on Saturday for two bystanders who were stabbed to death Friday while trying to stop a man who was yelling anti-Muslim slurs and acting aggressively toward two young women. From left are Coco's brother, Desmond Douglas; her father, Christopher Douglas; and her stepmother, Angel Sauls. [Associated Press]