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Solutions

Solutions: Trojan warning and offer to fix is sign of a scam

Every time I browsed, I was receiving warnings about Trojan warnings and an invitation to identify the problems for free, and it shows all of the things supposedly infecting the computer. Clicking on "Remove All" redirects you to places that charge to remove them. I have read that many of these services will not remove all of the problems, leaving you with a number of unsolved viruses. I have had downloaded Firefox, RegCure, Paretologic, Windows One Live Care and others. My Windows Security firewall is on, but it is obviously not working or inadequate. I have a Compaq Presario with Windows XP Home Edition.

You were already infected, that's why none of the solutions you've tried will work, and it is not a firewall issue. All the pop-ups offering to solve the issues are scams. I've addressed this particular issue many times, and instead of repeating the lengthy response here, go to www.tampabay.com/writers/article501557.ece and click on the Solutions link for Friday, April 9, 2010, and follow the instructions.

The two programs mentioned in the article are AntiMalware and ComboFix. They are free and they will help rid your computer of this virus. Once you get straightened out, uninstall Microsoft One Source (and any other antiviruses you may have installed) and install the free Microsoft Security Essentials at www.microsoft.com/security/products/mse.aspx. Everything else you need to run a safe and efficient PC is already included in Windows.

Thanks for an informative article on antivirus options. How does Microsoft Security Essentials compare with programs such as Spyware Doctor and AVG Antivirus?

I know we seem to talk about this topic a lot, but the overwhelming amount of mail I receive from readers are antivirus/spyware related. I like Microsoft Security Essentials because it's free, it's integrated with the operating system (Windows), self-updating set-it-and-forget-it and, most of all, it works as well or better than any of the other for-sale products on the home PC market. The same goes for the built-in firewall in Windows 7. Uncomplicated, effective and free — for me it's a no-brainer. Now, to more specifically answer your question, check out the "120-day Microsoft security suite test drive" article by Fred Langa at http://windowssecrets.com/2010/05/06 to read a comparison of some of the top security programs. Windows­Secrets.com is a good source for technical Windows information. The technical media love to bash Microsoft, so when they rave about one of their products (Security Essentials) you know they've really earned it.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Trojan warning and offer to fix is sign of a scam 05/30/10 [Last modified: Friday, May 28, 2010 6:50pm]
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