I have two computers that a virus or spyware has hit the very same way. When I'm working in any Office product, the Start menu pops up and opens up other programs and I lose control of my computer and mouse. I can't do anything but close down my system. I'm using Ad-Aware, Spybot and AVG as my virus and spyware programs and have used McAfee to try to locate where this virus is coming from — but to no avail. What can I do to find and eliminate this nasty virus?
If you are using the supported version of AVG, then my first recommendation would be to call customer support, give them the details and find out why it is not detecting the virus and what you need to do. Otherwise, let's start by doing the following: Go to www.malwarebytes.org and download the latest version of Malwarebytes' Anti-Malware. I have used this program with very good results when trying to hunt down stealth viruses or malware that do not show up in various process viewers or antivirus programs. Double-click the file you downloaded to start the installation. Follow the prompts and do not make any changes to the default settings. Make sure both "Update Malwarebytes Anti-Malware" and "Launch Malwarebytes Anti-Malware" are checked and then click Finish. The program will start and check for a more recent update. If it finds one, it will update itself and continue. On the Scanner tab make sure the "Perform Quick Scan" option is selected and then click Scan. When the scan is finished, click "Show Results." Make sure everything is checked and then click "Remove Selected."
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