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Solutions: Try this fix to get the music back on

I am at a loss! When my old Windows XP SP3 computer went kaput, I saved all my music on a flash drive to transfer to a new Windows computer. Now when I try to play my songs, I receive the following error message: "Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to a file that has been moved, renamed, or deleted." What do I do?

It sounds as if your Windows Media Player library might be corrupted. How it happened I can't be sure; I'm not a huge fan of WMP and find much of it to be confusing and not intuitive, but I think I ran into this problem at one time and deleting and rebuilding the WMP library solved it. But before you do that, make sure you have all your music files backed up to an external device for safe keeping. Follow these steps to rebuild the library:

1. Shut down Windows Media Player.

2. Click Start, Control Panel, System and Security, Administrative Tools, Services. Right-click on the Windows Media Player Network Sharing Service and select Stop.

3. Navigate to c:\Users\ "your username"\AppData\Local\Microsoft\MediaPlayer and delete the files named CurrentDatabase_***.wmdb and LocalMLS_*.wmdb.

4. Start the media sharing service.

Restart Windows Media Player and go to Organize, Manage Libraries, Music and add your containing folders back in.

Each day I receive e-mails from different organizations I don't even know. How come they have my e-mail, which is known only to my family members?

There are any number of ways your e-mail might have been distributed: unsecured social accounts (i.e. Facebook), e-mail actions of any of your family/friends, etc. Once you're on one list, your e-mail address can be given away or sold to countless others. I'm not sure there is a 100 percent solution, but there are some common sense things you can do. Check to see if your e-mail client (the program or Web e-mail) you use for e-mail includes options. Usually one of these options is to only allow incoming e-mail where the sender matches one of your contacts. For example, if you were using Hotmail, click options, More Options, Filters and Reporting and select the Exclusive option. This will send everything to the junk e-mail folder except messages from your contacts and people on your safe senders list. Almost all e-mail programs have these options.

Through I downloaded PC Optimizer. That was before I installed, on your advice, Microsoft Security Essentials. I no longer subscribe to IYOGI but can't seem to get rid of PC Optimizer. How do I do this?

Try going to Start, Control Panel, Programs, Uninstall programs. Look for the PC Optimizer in the list and select it for removal. From what I can determine from the site, they probably installed this for you remotely for a fee. That should entitle you to at least some support if this PC Optimizer removal is unsuccessful with the above instructions. I will not make any comment on this particular site's legitimacy or value, but I will say this: There is no need on any properly managed PC for an external "optimization" program. At best they might tweak a few TCP/IP settings based on your connection speed, which your ISP will already do for free, and, at worst, they will add overhead and cause other problems of varying degrees.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Try this fix to get the music back on 09/25/11 [Last modified: Sunday, September 25, 2011 6:45pm]
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