Thursday, December 14, 2017
News Roundup

Solutions: Turn off email security option to receive photos

When friends send me pictures in their emails, they will not open. Also, I often get an email with an attachment with the extension followed by an .eml suffix, which is identical to the icons I see when I can't open attached pictures in email. I have no trouble receiving pictures with the .jpg extension.

Most likely your email client had a security update that disabled access to certain picture types and other attachments such as .eml (separate email files). I checked the header of the .eml attachment you sent to me, saving it as a .txt and opening it with Notepad (not my email client). This is part of what I saw: "Note: To protect against computer viruses, email programs may prevent sending or receiving certain types of file attachments." That was a message from your email client, trying to protect you from opening something that may contain a virus or malware. You should be able to turn this option off. You may want to only selectively turn this off for email sources you trust.

I enter a lot of online contests, and I sometimes get a box with the message "out of memory at line 1." I have a Gateway with Windows 7, 64 bit and 6 GB of RAM. Do I need more RAM?

If you're getting this message from within your browser, then it is probably some script component on the website having issues with your browser ("line 1" is the giveaway), and even though it says ''memory,'' it's probably not related to your system memory. If you use Internet Explorer, make sure you have the latest updates. Version 10 has just been released for Windows 7. If you're set for automatic updates, it will be installed soon, or you can run Windows Update and check under the Optional updates link to load it now.

I use Windows XP, Internet Explorer 8. Things have been going slow of late, and I recently tried the "PC HealthX" scan. It detected 18,333 "problems." I did not execute the "Fix." My Defender and Malwarebytes scans have not detected any problems. Is the PC Health legit?

Wow, 18,000 problems? It's a wonder your PC is still able to send email. But seriously, if it didn't find any problems, there would be no reason to download their product. A PC with Microsoft Security Essentials along with the free version of Malwarebytes anti-malware program and some common sense is all you need to run a safe and healthy PC. I would suspect part of your problem is that your older PC is having a harder time keeping up with programs with ever increasing memory requirements. There are most likely unnecessary processes that have been added over time and are starting to slow your PC. Google some of the unfamiliar program names and try to determine if you can safely uncheck the item from Startup. Users of Windows Vista, 7 and 8 should use Process Monitor. If you're still on XP, a version of Process Monitor is available for free download at http://technet.microsoft.com/sysinternals.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

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