Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions: Update issues? Try Windows Installer CleanUp Utility

After starting my computer and clicking on AOL, everything shuts down with this message: "Configuring updates for your computer. Do not turn the computer off. …" After a wait for updates, this message comes : "Update configuration failed. Undoing updates. Do not shut off the computer." This happens every time I turn on the PC. I have Windows Vista. How do I get rid of these interruptions?

The first thing I would do with any installation issue is download and run the Windows Installer CleanUp Utility ( support.microsoft.com/kb/290301). If this doesn't fix the problem, Microsoft has a list of troubleshooting steps ( support.microsoft.com/kb/949358), the first of which is trying to go back to a System Restore Point. Click the Vista button, type System Restore and click the link to get started.

I am having an issue with my printer. When I try to print a label from the PayPal Web site, it will not print. I have no issues printing from any other Web site. I have called PayPal, which says it's the printer. I called the printer vendor, which says it's the Web page. I even called the cable company, which says it has nothing to do with it. The printer is a new MP480 Canon. I'm at a loss. Any suggestions?

The only thing I can tell you for sure is that it's not the cable company. I don't think there are special controls you need to download for PayPal printing. Just make sure you're not being prompted for anything in the Information Bar at the top of your Internet Explorer window. Something you can try: Go to Control Panel, Printers. Right-click on the Microsoft XPS Document Writer and select "Set As Default Printer." Print your PayPal label. You will be prompted for a location to store the printed image; select someplace easy to get to such as the desktop. Go back to Control Panel, Printers and right-click your Canon printer. Set it back to the default printer. Double-click the XPS file you created earlier and see if you can do a File, Print.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Update issues? Try Windows Installer CleanUp Utility 11/08/09 [Last modified: Sunday, November 8, 2009 5:08pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Winner and loser of the week in Florida politics

    Blogs

    Winner of the week 1: 'Liquor wall’ proponents. Gov. Rick Scott’s veto of a bill to allow Walmart, Target and other big box stores to sell liquor was a victory for an array of groups, from smaller merchants and Publix (which has stand-alone booze shops near its stores) to those who feel the hard stuff …

  2. Review / photos: Sunset Music Festival brings Major Lazer, safety upgrades to Raymond James Stadium in Tampa

    Blogs

    Somewhere beyond the barricades and mountainous LED stages of the Sunset Music Festival, there had to be worry. There had to thousands of parents in parking lots and empty kitchens, anxiously distracting their minds, every now and then checking their phones.

    Major Lazer headlined the Sunset Music Festival on May 27, 2017 at Raymond James Stadium in Tampa.
  3. 24-year-old man charged with murder in shooting at Andrea Cove Motel

    LARGO — Pinellas sheriff's officers arrested a 24-year-old transient man Saturday in connection with a homicide at the Andrea Cove Motel in unincorporated Largo.

  4. Photo gallery: Calvary Christian rolls to state title

    Blogs

    View a gallery of images from Calvary Christian's defeat of Pensacola Catholic 11-1 in six innings Saturday night at Hammond Stadium in Ft. Myers for the Class 4A title.

    Calvary Christian players circle up on the field before the FHSAA class 4A baseball championship against Pensacola Catholic on Friday May 27, 2017 at Hammond Stadium in Fort Myers, Fla. Calvary scored 6 runs in the first inning, and had 7 hits.
  5. Two girls found safe after being reported missing in New Port Richey

    UPDATE: Both girls were found safe Saturday night, police said.