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Solutions: Update issues? Try Windows Installer CleanUp Utility

After starting my computer and clicking on AOL, everything shuts down with this message: "Configuring updates for your computer. Do not turn the computer off. …" After a wait for updates, this message comes : "Update configuration failed. Undoing updates. Do not shut off the computer." This happens every time I turn on the PC. I have Windows Vista. How do I get rid of these interruptions?

The first thing I would do with any installation issue is download and run the Windows Installer CleanUp Utility ( If this doesn't fix the problem, Microsoft has a list of troubleshooting steps (, the first of which is trying to go back to a System Restore Point. Click the Vista button, type System Restore and click the link to get started.

I am having an issue with my printer. When I try to print a label from the PayPal Web site, it will not print. I have no issues printing from any other Web site. I have called PayPal, which says it's the printer. I called the printer vendor, which says it's the Web page. I even called the cable company, which says it has nothing to do with it. The printer is a new MP480 Canon. I'm at a loss. Any suggestions?

The only thing I can tell you for sure is that it's not the cable company. I don't think there are special controls you need to download for PayPal printing. Just make sure you're not being prompted for anything in the Information Bar at the top of your Internet Explorer window. Something you can try: Go to Control Panel, Printers. Right-click on the Microsoft XPS Document Writer and select "Set As Default Printer." Print your PayPal label. You will be prompted for a location to store the printed image; select someplace easy to get to such as the desktop. Go back to Control Panel, Printers and right-click your Canon printer. Set it back to the default printer. Double-click the XPS file you created earlier and see if you can do a File, Print.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Update issues? Try Windows Installer CleanUp Utility 11/08/09 [Last modified: Sunday, November 8, 2009 5:08pm]
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