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Solutions: Windows Installer service may be source of problem

I just started getting the message "installer corrupt could not proceed." This message comes up in a box with the word Setup at the top of the box. No other error message is included. I am running Windows 7 and Internet Explorer 9. I was advised by HP to restore back to a date before this started happening, but it did not fix the problem. What can I do to remedy it?

It could be an issue with the Windows Installer service. There used to be a downloadable program provided by Microsoft that helped clean up these types of issues, but sometimes it created other problems. So it has discontinued that program and instead put together a detailed list of steps to take in troubleshooting installer issues. You can find it at

I recently removed a virus using your directions for Malwarebytes Antimalware. The virus is gone, but I still cannot connect to the Internet. Any ideas?

Check that the virus didn't change your connection to a proxy, something that many viruses do once they have control of your system. Go to Control Panel/Network and Internet/Internet Options.

Click the Connections tab, then Lan Settings. Make sure the "Proxy" option is not checked.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Windows Installer service may be source of problem 07/24/11 [Last modified: Monday, July 25, 2011 7:11am]
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