Solutions

Solutions: Windows Installer service may be source of problem

I just started getting the message "installer corrupt could not proceed." This message comes up in a box with the word Setup at the top of the box. No other error message is included. I am running Windows 7 and Internet Explorer 9. I was advised by HP to restore back to a date before this started happening, but it did not fix the problem. What can I do to remedy it?

It could be an issue with the Windows Installer service. There used to be a downloadable program provided by Microsoft that helped clean up these types of issues, but sometimes it created other problems. So it has discontinued that program and instead put together a detailed list of steps to take in troubleshooting installer issues. You can find it at support.microsoft.com/kb/2438651.

I recently removed a virus using your directions for Malwarebytes Antimalware. The virus is gone, but I still cannot connect to the Internet. Any ideas?

Check that the virus didn't change your connection to a proxy, something that many viruses do once they have control of your system. Go to Control Panel/Network and Internet/Internet Options.

Click the Connections tab, then Lan Settings. Make sure the "Proxy" option is not checked.

Send questions to personaltech@sptimes.com or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Windows Installer service may be source of problem 07/24/11 [Last modified: Monday, July 25, 2011 8:11am]

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