Make us your home page
Instagram

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions

Solutions: Windows XP file system corruption could prevent program changes

I am running Windows XP. When I go to add or remove programs I get this error message: An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDll "C:\WINDOWS\system32\appwiz.cpl." I can't add or remove any program.

Sounds like something got corrupted or clobbered in your file system. Try running the System File Checker: Click Start, Run, type COMMAND and click OK. From the command window type sfc /scannow and press enter. Make sure you leave a space between the sfc and the /scannow.

Two programs are on my computer that were not there when I shut down last night. "ATI Problem Report Wizard" and "AMD VISION Engine Control Center." They look formidable, and I don't know if I need or want them. When I logged in this morning, a black and white window opened C:\Windows\System32\WinSAT.exe and Windows System Assessment Tool. What's going on?

It sounds as if your system is experiencing video adapter/driver issues (ATI) and the WinSat program sometimes will run when it a detects a change in video mode, for example, when the normal default "Aero" mode is turned off. The AMD Vision Control Center is likely notifying you of a found video issue. Your video is likely integrated in your AMD chip. It could be a problem with the video adapter or corrupted video drivers. The drivers you can download from either ATI's or AMD's support site, but I would contact the tech support of your PC maker and see if they can help determine the exact problem.

I have a Dell Latitude D430 running Vista that often slows way down and occasionally freezes, especially when viewing video content. I know Adobe Flash can be very buggy and sometimes get a message that it has stopped. I checked the task manager and noticed that "smcgui.exe" was using a lot of CPU during these episodes. I use Symantec Endpoint Protection and think this is part of my firewall. Would it impact the speed of my computer?

You are correct that "smcgui.exe" is part of the Symantec firewall process and yes, it could impact your system speed. One possible solution from Symantec was to change the communication method setting to "Pull Mode" from the default "Push Mode." But I would contact Symantec to get up-to-date information. If your Symantec program is out of date and you need to renew, consider first the free Microsoft Security Essentials. That along with the default Windows firewall is more than adequate in the case of 99 percent of home PC users and you will take a step toward uncomplicating your system.

For your Flash issue, try right-clicking on any Flash video and choose Settings. Try checking or unchecking "Enable Hardware Acceleration" to see if either of those settings makes a difference in your speed. And visit the Adobe site to make sure you have the latest version of Flash installed.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Windows XP file system corruption could prevent program changes 08/21/11 [Last modified: Monday, August 22, 2011 10:56am]
Photo reprints | Article reprints

© 2017 Tampa Bay Times

    

Join the discussion: Click to view comments, add yours

Loading...
  1. Tampa's Lance McCullers shows killer instinct in pitching Astros to World Series

    Ml

    HOUSTON — It felt like the beginning on Saturday night at Minute Maid Park, the arrival of a new force on the World Series stage. The Astros are back, for the first time in a dozen years, and they want to stay a while.

    Houston Astros starting pitcher Lance McCullers (43) throwing in the fifth inning of the game between the Houston Astros and the Tampa Bay Rays in Tropicana Field in St. Petersburg, Fla. on Sunday, July 12, 2015.
  2. Jones: Where are the difference-makers on the Bucs defense?

    Bucs

    ORCHARD PARK, N.Y. — They can't tackle. They can't cover. They can't pressure the quarterback, let alone sack him.

    Buffalo Bills quarterback Tyrod Taylor (5) scrambles past Bucs defensive tackle Clinton McDonald (98) during the first half. [LOREN ELLIOTT   |   Times]
  3. Bucs-Bills journal: Breakout game for Bucs tight end O.J. Howard

    Bucs

    ORCHARD PARK, N.Y. — It's obscured by the final score and a disappointing loss, but Bucs rookie tight end O.J. Howard had a breakout game Sunday, exceeding his season totals for catches and touchdowns in one afternoon.

    Bucs tight end O.J. Howard (80) celebrates a touchdown catch with quarterback Jameis Winston (3) during the second half. [LOREN ELLIOTT   |   Times]
  4. Vladislav Namestnikov is Lightning's top-line 'secret'

    Lightning Strikes

    TAMPA — Nikita Kucherov is piling up the goals. Steven Stamkos is an assist machine. They make for an impressive pairing in a league that favors scoring pairs over the more traditional three-player scoring lines.

    Tampa Bay Lightning center Vladislav Namestnikov (90) reacts after scoring during the third period of the game between the Tampa Bay Lightning and the Florida Panthers at Amalie Arena in Tampa, Fla. on Friday, Oct. 6, 2017.
  5. Bucs-Bills report card: Grading the Bucs' 30-27 loss at Buffalo

    Bucs

    ORCHARD PARK, N.Y. — Hard to believe, but this was only the second time in their history that the Bucs played a regular-season game in Buffalo. After Sunday loss, they wouldn't mind going another 40 years without playing here again.

    Bucs head coach Dirk Koetter, seen during the first half, had a heck of a day calling plays, Tom Jones writes. [LOREN ELLIOTT   |   Times]